Hello All,
This router has been a pain in the but, support has been lacking and slow... All my wireless devices will stop pinging my local network intermittently. Wired connections work just fine never stopa. I have 24 devices on my network and about half of them are wireless and range in the distance from the router. It does not matter if it is Wi-Fi 6 or not or 2.5 vs 6 ghz they all stop at once for a few pings. This issue will happen up to three times a day, some days, I will have none, but that is very rare. I will say that doing a factory reset made the issue go from all the time to just every now and then.
Hardware Version - RAX120
Firmware Version - V1.2.1.22
GUI Language Version - V1.0.0.413
Operation Mode - Router
CPU Load - 4.20792%
Memory Usage(Used/Total) - 433MB/869MB
Flash Usage(Used/Total) - 233MB/512MB
My local gateway 192.168.10.1
For example, when a full drop of all devices (All SSIDs go away) Leff frequently (Wi-Fi only LAN never drops)
Reply from 192.168.10.1: bytes=32 time=3ms TTL=64
Reply from 192.168.10.1: bytes=32 time=3ms TTL=64
Reply from 192.168.10.1: bytes=32 time=14ms TTL=64
Reply from 192.168.10.1: bytes=32 time=2ms TTL=64
Request timed out.
General failure.
General failure.
General failure.
General failure.
General failure.
General failure.
Reply from 192.168.10.1: bytes=32 time=3ms TTL=64
Reply from 192.168.10.1: bytes=32 time=623ms TTL=64
Reply from 192.168.10.1: bytes=32 time=6ms TTL=64
Example quick drop has a small drop (SSID does not go away) more frequently (Wi-Fi only LAN never drops)
Reply from 192.168.10.1: bytes=32 time=1ms TTL=64
Reply from 192.168.10.1: bytes=32 time=1ms TTL=64
Reply from 192.168.10.1: bytes=32 time=1ms TTL=64
Reply from 192.168.10.1: bytes=32 time=3ms TTL=64
Request timed out.
Request timed out
Request timed out
Reply from 192.168.10.1: bytes=32 time=5ms TTL=64
Reply from 192.168.10.1: bytes=32 time=2ms TTL=64
Reply from 192.168.10.1: bytes=32 time=1ms TTL=64
Support case opened on 7/15/2021
Support Q&A
1. Just to make sure that we are on the same page, your internet is stable on wired devices but wireless devices get disconnected from the network, right?
A. Correct. The wired connection will have zero issues during this time.
2. Was your wireless connection working fine before? If any changes are made before the issue please indicate.
A. Its been like this since the day it was installed. I even bought a new Wi-Fi card for my main PC that has Wi-Fi 6 to validate it was the router.
3. Does the Wi-Fi name disappear when an issue occurs?
A. I have had multiple issues. One of them is when all devices will drop my wireless network at once and the network name goes away very briefly. The other is when it looks to be online but you get unable to join during the issue.
4. How frequent is the disconnection?
A. A few times a day, depending on usage. I have noticed if I have load on the network aka Zoom meeting and RDP, to work, it will drop more often.
5. Does this issue occurs on 2.4GHz or 5GHz or on both wireless bands?
A. Yes, it occurs on 2.4GHz and 5GHz at the same time. I have my laptop that is 2.4GHz and my PC doing a ping to the gateway 192.168.10.1 non-stop and they will both drop at the same time no matter the distance from the router. My iPhone will drop too during the events
6. Kindly indicate the model and brand of the affected devices.
A. All Wi-Fi devices in my house, but I will list a few.
Wi-Fi Laptop
SSID: NSFW R34
Protocol: Wi-Fi 4 (802.11n)
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 7
Link speed (Receive/Transmit): 243/243 (Mbps)
IPv4 address: 192.168.10.21
IPv4 DNS servers: 192.168.10.1
Manufacturer: Intel Corporation
Description: Intel(R) Dual Band Wireless-AC 7265
Driver version: 19.51.30.1
Wi-Fi Desktop
SSID: NSFW R34
Protocol: Wi-Fi 6 (802.11ax)
Security type: WPA2-Personal
Network band: 5 GHz
Network channel: 36
Link speed (Receive/Transmit): 2162/244 (Mbps)
IPv4 address: 192.168.10.10
IPv4 DNS servers: 192.168.10.1
Manufacturer: Intel Corporation
Description: Intel(R) Wi-Fi 6 AX200 160MHz
Driver version: 22.50.1.1
iPhone 12 Po Max MG913LL/A
Each support call back they have me change one or two items and wait days for another callback to be asked the same questions again.
Troubleshooting completed so far
- Factory rest router
- Firmware update
- QoS disabled
- Traffic meter is off
- Netgear Armor is off
- Yesterday’s awesome “fix” was to update my DNS servers to Google 8.8.8.8 and 8.8.4.4
- Guess what... DNS does not fix wireless drops "shock face" Still broken
