× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

AX1800 model RAX20 disconnecting every day at the same time.

AdamBH1282
Follower

AX1800 model RAX20 disconnecting every day at the same time.

I have had the AX1800 RAX20 router for approximately 2 weeks. Ever since I hooked it up, the wifi disconnects at the same time every day. Every night at 8:13 to be exact. Every day since I plugged it up. My kids say it happens in the mornings too, but I cannot confirm that. It will knock everyone offline for 2-3 minutes and then come back online and work fine. Any suggestions on what could be causing it and what I can do to fix it? The modem is a cable modem, that was updated a few weeks before I purchased this router.

Message 1 of 2
Christian_R
NETGEAR Employee Retired

Re: AX1800 model RAX20 disconnecting every day at the same time.

Hi AdamBH1282,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 842 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series