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AX5400 (RAX50) can't copy files to USB connected external SSD
Hopefully there is a simple solution to this problem:
We recently bought a "NETGEAR Nighthawk 6-Stream AX5400 WiFi 6 Router (RAX50)"
and on the product description page it includes: "Share a storage drive with any connected device and create a personal cloud storage to access from anywhere using the 1 x 3.0 USB port"
So I specifically bought an external SSD to use with the router, a "UnionSine 500GB 2.5" Ultra Slim Portable External Hard Drive HDD-USB 3.0 for PC"
After plugging the SSD into the router's USB port I could see the SSD from my laptop and see the built-in (empty) folders already included on the drive, but when I tried to copy and paste files from my laptop to the SDD the paste option was greyed out.
What good is being able to connect an external SDD to the router (as advertised) if you can't copy anything to it ?
Thank in advance for any ideas to try, I had already searched for solutions online and tried one suggestion already that did not help.
After plugging the SSD into the router's USB port I could see the SSD from my laptop and see the built-in (empty) folders already included on the drive, but when I tried to copy and paste files from my laptop to the SDD the paste option was greyed out.
Have you set up ReadySHARE on the RAX50?
You assume that the router is the cause of the problem. Have you looked into Windows?
Does the UnionSine 500GB have any fancy formatting or partitioning? (That isn't a brand I have seen mentioned here before.)
I had already searched for solutions online and tried one suggestion already that did not help.
And that suggestion was?
and on the product description page it includes: "Share a storage drive with any connected device and create a personal cloud storage to access from anywhere using the 1 x 3.0 USB port"
You can forget about the old ReadyCLOUD service, if that is what this is supposed to refer to.
Re: AX5400 (RAX50) can't copy files to USB connected external SSD
Thanks for your reply, it is appreciated !
Before posting I had already tried activating "SMB 1.0/CIFS FILE SHARING SUPPORT" and that did not help.
I checked the Netgear app on my android phone and did not see any option for setting up ReadySHARE on the RAX50.
They are currently advertising this router with having this ability: "Share a storage drive with any connected device and create a personal cloud storage to access from anywhere using the 1 x 3.0 USB port"
So if they discontinued allowing you to access an external drive connected to the USB of the router to copy files to then they should remove that from their ad page.
Maybe I am misunderstanding something, but I got the impression from their ad page that you would be able to access files from a connected device.
I checked the Netgear app on my android phone and did not see any option for setting up ReadySHARE on the RAX50.
The Netgear App is hopeless if you want to do anything "complicated". It is designed for the "lowest common denominator". Good for simple jobs, but hopeless for fine control.
Best done with a web browser and the graphical user interface (GUI). A wired PC is preferable, but a browser over wifi can also handle it.
Feed in your model number and check the documentation for your hardware.
Check the section in the manual Connect a USB storage device to the router
They are currently advertising this router with having this ability: "Share a storage drive with any connected device and create a personal cloud storage to access from anywhere using the 1 x 3.0 USB port"
Those two claims don't belong together. Local access is not the same as cloud access. There is no reason why your PC shouldn't work with that.
The manual doesn't mention the world "cloud", so I have no idea what that ad is trying to sell.
Re: AX5400 (RAX50) can't copy files to USB connected external SSD
Thanks again, I had found the manual online and logged on thru a web browser and followed the directions as you mentioned, not sure what happened but now the SSD does not even appear at all, let along be able to copy files to.
I ran a windows diagnostic and it simply said it could not find \\readyshare
Re: AX5400 (RAX50) can't copy files to USB connected external SSD
Added note:
from a Netgear support page:
Quick Start Instructions
Connect USB drive to the router
For Windows: Open Windows Explorer and enter \\readyshare in the address bar
....but \\readyshare did not appear.
Also, I tried different computers and saw same lack of results
hope I can find a solution else I might have to post a 2 or 3 star review to caution people readyshare might not work for them also, and I prefer posting positive reviews.
Re: AX5400 (RAX50) can't copy files to USB connected external SSD
Thanks, I am somewhat tech savvy in some areas but areas like this I have to research to find answers 😆
I reformatted the 500GB SSD to NTFS and the router page finally shows it as ready.
Still have a problem though, it won't let me copy files from my computer to that SSD connected to the router.
When I had the SSD connected to my computer I added a couple files after reformatting to NTFS and I can see those files on the SSD (now connected to the router) but it won't let me copy and paste from or to the SSD.
At least I made some progress in that the router page now shows the Readyshare status as "Ready" whereas it did not show that before changing to NTFS, but the Readyshare is useless if I can't copy or paste files to and from it.
Hopefully it won't take me hours to figure that problem out 😆
Re: AX5400 (RAX50) can't copy files to USB connected external SSD
Added note:
I just found out the files I already had put on the SSD drive when it was connected to my laptop I could copy back to my computer FROM the SSD (now connected to the router) but it still won't allow me to copy files from my computer TO the SSD connected to the router.
AX5400 RAX50 can't copy files to the external drive connected to the router
Someone on another thread helped me realize I needed to change my external SSD from exFAT for it to work with the router USB and after reformatting the SSD to NTFS it finally had it status recognized as "ready" on the router page whereas before it did not.
But afterwards I found out the files I already had put on the SSD drive when it was connected to my laptop I could copy back to my computer FROM the SSD (now connected to the router) but it still won't allow me to copy files from my computer TO the SSD connected to the router.
Re: AX5400 RAX50 can't copy files to the external drive connected to the router
Okay, experimenting I found out that after finding out the address to use -
\\readyshare\USB_Storage
if I did a right-click on my computer desktop and made a desktop shortcut to that address that I could copy and paste files back and forth between my computer and the external SSD connected to the router.
previously I had tried entering addresses in a browser window, but for whatever reason it works good by opening access to it from making a desktop shortcut.
Someone on another thread helped me realize I needed to change my external SSD from exFAT for it to work with the router USB and after reformatting the SSD to NTFS it finally had it status recognized as "ready" on the router page whereas before it did not.
I had already pointed you to the manual for your router which clearly stated that ExFAT doesn't work. You clearly missed reading that bit.
Thank you for telling us that you had a separate conversation going on. Perhaps they can sort out your problem.
Re: AX5400 RAX50 can't copy files to the external drive connected to the router
Sorry I missed initially reading about exFAT not being compatible in the manual, I had already spent so much time looking online for a solution I starting getting more in a hurry, my bad.
The reason I tried starting a new thread was it would be more focused on the problem of not being able to copy and paste, the newer problem of getting the router to show the status of Readyshare on the router page as "ready" had been solved by that point but I still could not copy and paste, I managed to figure that out myself which I mentioned above.
I am new to this forum so if I somehow did not follow proper forum etiquette it was not intentional, I appreciated everyone that offered help.
