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Forum Discussion
Desperate need of internet connection help
I apologize in advance for my technology ignorance. This is why I need help. I tried to troubleshoot issues myself and came up with nothing. We switched to cable internet (Mediacom/Xstream) in Ma...
do you have a screen snip of the cable connections page?
the dynamic range window violations mean your power levels are going in and out of where they should be.
it tends to be line issues. And ISP's are great at saying "its not the line" when you're using 3rd party equipement.
Check for any splitters, amplifiers, or attenuators in line and remove them. Preferrably move the modem to right where the coax enters the home and direct connect it. this prevents any of the wiring in the home from being the issue.
No splitters. We connected directly to where the coax comes into the house and it's the same issues.
Cable connection info is attached.
Thank you for your help.
You should have at least 31 channels locked. Its medicom that locks them. so they either need to check the lines or the provisioning for the modem.
- I asked them to send the technician back out (AGAIN). Of course they can’t get here for over a week. I will see what they say. We are going to test another modem today just in case - it may be a combination of issues.
Thank you SO much for your insight. You have been extremely helpful.