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Forum Discussion
Solved
Horrible 2.4GHz Speed
I just exchanged my Google wifi at best buy for this new netgear RAX120. Unfortunately I can't exchange again or get a refund... I am stuck with this router that is worse. When using 2.4 within 10 fee...
- Yes I found the issue. If you plug anything into the usb ports on the router it kills 2.4g. I unplugged my hdd from it and it instantly fixed it
When did you get it?
You know that you have 90 days of free support through netgear as well as a 1 year (some locations more than a year) warrant?
maybe you got one with a defective wifi card.
to contact support (don't google the #) go to the top and click on mynetgear. register an account and then the device. From there you can contact support. If you're within your 90 days of free support, you could use that, or you could potentially start an rma process.
House materials do make a difference. something simple like hvac in the wall can block an incredible amount of broadcasting. Sometimes moving a router a little bit makes a significant difference.
Does the 5ghz work fine?
I got it two weeks ago. Yes, 5G works fine. When using 2.4G and looking right at my router with line-of-sight from 30 ft away it drops to unusable link speeds or doesn't work at all. I also noticed that I drop like 20-30% of packets as well when it does it.
- I would open a support case since it's only 2 weeks old.
Did you have any luck? I have the same issue? I have terrible wifi speeds on my rax120. A speed test straight from the router is good but wifi it is crawling.
- Yes I found the issue. If you plug anything into the usb ports on the router it kills 2.4g. I unplugged my hdd from it and it instantly fixed it