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I have a brand new AX6 router. I am trying to connect it to a Satellite modem, without success

AKoontz
Aspirant

I have a brand new AX6 router. I am trying to connect it to a Satellite modem, without success

Hello,

 

I am trying to connect this new wifi router to my satellite internet modem. When I connect the cable to the new router and the internet modem and restart both, I am not connected to the internet.

 

I am doing this on a reasonably new windows 11 computer. I have also tried to restart the whole mess (computer, mode, and router without success).

 

Any suggestions will be appreciated.

Message 1 of 4
plemans
Guru

Re: I have a brand new AX6 router. I am trying to connect it to a Satellite modem, without success

What actual satellite modem is it? 

Message 2 of 4
AKoontz
Aspirant

Re: I have a brand new AX6 router. I am trying to connect it to a Satellite modem, without success

It is an older  Viasat modem. Several years old. I can probably find the actual details, but it requires crawling under the desk. Not easy to do. I will do that if you need very specific details.

Message 3 of 4
plemans
Guru

Re: I have a brand new AX6 router. I am trying to connect it to a Satellite modem, without success

most of those satellites gateways are modem/router combo devices and it causes a double nat. 

A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-M...

Message 4 of 4
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