I need a step by step guide to configure this AX1800 WiFi 6 Router

[arturox]

My old netgear router is on its last legs, so I've purchased an AX1800 WiFi 6 Router to replace it... It will only be used in Wired (Ethernet cable) mode.

Unfortunately I cannot configure it as it asks for a username and password that has obviously not be set up yet, neither can I change the password that has not been configured yet. (It also asks for two bits of information not yet set).

Where was I born and where was my mother born.

I do not have a smartphone so the general suggestion of downloading a phone app would not work.

I need to manually enter my ISP data, but obviously without being able to access the Router Setup not possible.

What do I do now?

Thanks

Artirox

[arturox · Accepted solution]

To answer the email I received. "Did it solve your problem?"

Unfortunately not with a Netgear product, which is quite sad as my last two Modem Routers were Netgear.

I took the advice from a friend and am using another product.

Ax

[arturox]

I see no way here to re-edit a post?

The name on my last post should be Arturox. 🙂

Ax

[plemans]

What actual router did you buy? AX1800 is a speed. 

I'd start by factory resetting it. Push and hold reset for 7-15 seconds while its powered on. 

That'll get you to the defaults login/password.

Default login: admin

default password: password

when you first login with those, it'll ask you to change the password and setup the password recover feature. 

You can find guides at netgear.com/support/

type in the actual model number and it'll take you to guides, manuals, firmware. etc. 

[arturox]

It appears to be RAX20

However there's a bigger problem.

I eventually got in to the configurations, but it eventually went nowhere because the error states...

"No Ethernet Cable Is Plugged into the Router Internet Port

Make sure that the cable is securely plugged into both the broadband modem port and the router Internet port.

After you have checked the Ethernet cable, click Try again."

That continues to fail.

There most positively is a network cable plugged in as it's the same one I'm now using with the old Netgear Router to do this.

It comes directly from the phone system to this old router via a DSL filter.

Is that message telling me, this Router does not contain a modem?

I hope not otherwise I'm wasting my time, all previous Netgear Routers I've used including this old one were complete kits, plug in and go. (Otherwise it's just a network switch).

Thanks

Ax

[plemans]

The C series have an integrated modem. the r series are router only device. 

Who's your isp? 

do you have a modem/gateway? (if so, which on)

[arturox]

Obviously I do have a Modem Router otherwise this communication would not be possible, the now dead one was a Netgear DGN2200 v4 and I've fallen back on a very old one from my bit n' bobs store cupboard and that's a Netgear DG834 v4.

While it is very old and drops the connection occasionally it does at least enable me to internet connect until I find a suitable replacement for the dead one. (LAN worked okay but the Internet was totally dead.)

So I'm now looking and thinking... It's a shame so many of the modern connection devices are so damn ugly, particularly when compared to the previous versions I had.

Thanks for the advice, appreciated.

Ax

[antinode]

> There most positively is a network cable plugged in as it's the same
> one I'm now using with the old Netgear Router to do this.

> It comes directly from the phone system to this old router via a DSL
> filter.

   "DSL" and "Ethernet" are spelled differently for a reason.  Did you
not see the difference in the connectors?  Or did you think that two
wires and eight wires were equivalent?

> Is that message telling me, this Router does not contain a modem?

   That message isn't, but any Netgear Rxxxx or RAXxxx model is a
router, not a DSL modem+router.

> [...] all previous Netgear Routers [...]

   "all previous Netgear [DSL modem+]Routers"?

> (Otherwise it's just a network switch).

   "network switch" and "router" are spelled differently for a reason,
too.

   Have you looked into the possibility of configuring one of your old
DSL modem+routers as a DSL modem (only), and using it with your new
(modemless) router?

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual (at least).  Read?

[arturox]

A couple of points worth noting...

1) I'm not an IT type person, just a bog standard computer user so many of the terms of reference about networking are arcane to me... But I just about manage to keep my gear going.  🙂

2)  Answering your question about using one of the old Netgear Modem routers as a modem for this new modemless router...

As noted in a previous posting, the most recent one is dead to the internet, and the really old one I'm using as a temporary measure is not only slow, but drops out quite often, so I don't think in this instance your suggestion would work.

The RAX20 device I purchased the other day is being returned to the shop for a refund and I'm still looking into a replacement Modem router.

Thanks

Ax

[plemans]

If you're on dsl, call your ISP to find out what is compatible with your service. 

It doesn't seem like netgear has been making much for DSL modem/router combo devices anymore. 

[antinode]

> [...] many of the terms of reference about networking are arcane to
> me... [...]

   Do you expect anyone here to guess what you don't understand?

> [...] the most recent one is dead to the internet, [...]

   It's a modem+router.  Does your (non-)description mean that its modem
section is not working, or that its router section is not working?

> [...] drops out quite often [...]

   It's a modem+router.  Does your (non-)description mean that its modem
section is not working, or that its router section is not working?

> [...] so I don't think in this instance your suggestion would work.

   Based on what actual evidence?

> [...] I'm still looking into a replacement Modem router.

   I doubt that you'll find much new stuff from Netgear in the DSL
modem+router (or DSL modem) category.

[arturox]

[It's a modem+router. Does your (non-)description mean that its modem
section is not working, or that its router section is not working?]

It means, I've tested it. The LAN part still worked, so I had communication within the house with all the other networked devices, but it would not connect with the external internet in any way shape or form.

> [...] so I don't think in this instance your suggestion would work.

[Based on what actual evidence?]

Well I guess the evidence satisfied me.

1) The Modem part would not connect to the outside world.

2) I've tested the network cable.

3) I dug out from my spares/junk cupboard the really old one that does work, but drops out, connected that to the network cable and computer and both LAN and external internet are available.

Don't get me wrong, I think your suggestion was a creditable one, but think I had enough evidence that in this case it wouldn't work.

Thanks

Ax

---

[arturox]

---

Ax wrote:

> [...] I'm still looking into a replacement Modem router.

@antinode wrote:
   I doubt that you'll find much new stuff from Netgear in the DSL
modem+router (or DSL modem) category.

You are correct it seems, so I've asked around amongst friends to see what they suggest.

Ax

---

[arturox]

I guess my time here is finished, but I do thank you for the advice and suggestions.

Ax

[arturox · Accepted solution]

To answer the email I received. "Did it solve your problem?"

Unfortunately not with a Netgear product, which is quite sad as my last two Modem Routers were Netgear.

I took the advice from a friend and am using another product.

Ax