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Forum Discussion

icemagic17's avatar
Jan 17, 2022
Solved

Internet keeps dropping on RBR40 router

I keep randomly losing the internet for periods of 3-5 minutes.  I have tried several times to unplug and reboot the router.  Every time I do this it works again initially, but then cuts out again later. I have two satelites connected and my house is about 3,000 sq ft.  I am currently connected and have fast internet speeds, but am more concerned about tomorrow when the wife has to work from home.

  • It turns out it was an issue on the part of our internet provider. I battery was dying on the system they installed and fixed the issue.

3 Replies

  • what modem/gateway are you connected to? 

    Do all device loose connection or just wireless devices? (does wired drop)

    When it drops, what actually happens? Does it say "connected, no internet", does wifi stop broadcasting, does it broadcast but devices won't connect? 

    • icemagic17's avatar
      icemagic17
      Tutor
      I have Bevcomm internet direct fiber optic through an Ethernet cord and no modem needed. I don’t actually have any laptops that have a direct Ethernet connection at the house. Yes it says connected no internet and the purple magenta light is on top of the Orbi.
      • icemagic17's avatar
        icemagic17
        Tutor
        It turns out it was an issue on the part of our internet provider. I battery was dying on the system they installed and fixed the issue.