× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

My new RAX30 drop connection every 2 days

hkccm
Follower

My new RAX30 drop connection every 2 days

Hello,

I just bought this new router RAX30 and I have been using it for ten days. There is a problem, the router drop connection every 48 hours approximately. Unlike my previous router (other brand) , the connection never drop. I check the router setting and ensure it is using the latest firmware, stop the unnessaey jobs, such as QoS, Traffic Meter and Armor.

Anyone have a clue? Dont't wanna go back to the previoua firmare as it fixed some security issues.

Message 1 of 2

Re: My new RAX30 drop connection every 2 days


@hkccm wrote:

I just bought this new router RAX30 and I have been using it for ten days. There is a problem, the router drop connection every 48 hours approximately. Unlike my previous router (other brand) , the connection never drop. I check the router setting and ensure it is using the latest firmware,


What is the actual firmware version on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Have you looked at the router's logs for any signs of events that might drop the connection?

 

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

You might like to search there for messages related to your problem.

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 558 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7