Netgear Alexa Skill showing "Device is unresponsive".RAX200 with Firmware Version V1.0.5.132_1.0.69.All other Alexa skills/devices work perfectly fine, but the Netgear router always shows unresponsive. I've tried other firmwares as well.Alexa has the Netgear skill properly added and my router is connected.The router serial number in the description even matches correctly, and the network names show up, how "Device is unresponsive" and cannot control through Alexa. Any ideas?Am I missing some sort of port forwarding?

Alright, got some more information.The ISP is using a Ubiquiti PowerBeam 5AC.https://dl.ubnt.com/datasheets/PowerBeam_ac_ISO/PowerBeam_AC_Gen2_DS.pdf I do not have access to this as it's on a custom built, 200 foot tower, we hire professional climbers when we need something changed, my big ass tried climbing 2 feet, and I near shat myself, so definitely do not have access to it, nor the safety equipment to attempt a journey up there lol. Oh the joys of living "in the middle of no where". Anyways, this Ubiquiti PowerBeam 5AC is connected through to a Ubiquiti POE which is then connected to my RAX200.Phone rep said we are avoiding a nat situation here as I am on a static IP. Hope this helps, let me know how to proceed to continue trouble shooting this, or is my unique setup simply me being out of luck...

I should also mention, this Ubiquiti PowerBeam 5AC is also pointed directly at another tower several miles away, it's not feeding some sort of wifi signal to my house or anything. I am in fact hard wired into that PowerBeam and control wifi on my property via my RAX200. Fun Fact: with all of this, I still get a whopping 90/90 bandwith with nearly no latency, it's not bad internet at all. :)

what modem/gateway is the RAX connected to? I've seen the alexa devices/skills perform poorly in double nat situations

I’m not entirely sure the modem the ISP uses, I don’t have access to it, however the cable that runs from it goes to a POE with no serial number / product identification of any sort, and then the cable from that goes to my RAX 200.I also use a static IP.

Netgear Alexa Skill showing "Device is unresponsive".

16 Replies

plemans
Guru
Nov 15, 2021
what modem/gateway is the RAX connected to?

I've seen the alexa devices/skills perform poorly in double nat situations
- Retired_Member
  Nov 16, 2021
  I’m not entirely sure the modem the ISP uses, I don’t have access to it, however the cable that runs from it goes to a POE with no serial number / product identification of any sort, and then the cable from that goes to my RAX 200.
  
  I also use a static IP.
  - plemans
    Guru
    Nov 16, 2021
    Not trying to be rude but that doesn't help much.
    
    If you want to get the alexa services running (not a big deal), we need full info on the setup.
    
    Again, its because many iot devices have issues with double nat's.
    
    If you're not worried about it working, then I wouldn't worry about it.
    
    If it is something you want working, we need to look into what you're actual setup is and the devices connected.
- Retired_Member
  Nov 16, 2021
  I’m not entirely sure the modem the ISP uses, I don’t have access to it, however the cable that runs from it goes to a POE with no serial number / product identification of any sort, and then the cable from that goes to my RAX 200…
  
  I also use a static IP.
  - Retired_Member
    Nov 16, 2021
    Oops double post due to lag. No idea how to delete.

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Netgear Alexa Skill showing "Device is unresponsive".