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mradi's avatar
mradi
Tutor
May 22, 2019

Netgear Premier Membership Problem

Hello, I got an invite for this program a few months ago.  I filled out the form and sent in the details.  Have not gotten any information whatsoever from Netgear.  I spoke to two different customer support people over the past two days and neither helped at all.  I feel really disappointed in Netgear.  I expected a lot better.  I just want my subscription for the router to begin.   I really wish someone from Netgear would actually help me.

8 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 22, 2019

    Hello mradi - Please send me a message with your case number and email address. I can see if our Customer Care Team can reach out to you for assistance.


    ~Christian 

    • mradi's avatar
      mradi
      Tutor
      Dec 02, 2019

      Hello Christian, I keep on getting charged.  Please contact me.

      • MarkGab's avatar
        MarkGab
        Tutor
        Apr 03, 2020

        What happened to the Premier program? I have been laying for two years and now that I have a problem with the router there is no support. Patrick Lo promised a VIP experience, worry free, future technology upgrades.

         

        cannot find any information on what to do,,,.guess I will just stop paying.

         

        do they want this piece of junk back?

  • Mr_Cole's avatar
    Mr_Cole
    Aspirant
    Aug 23, 2019

    I've had the same issue.  My card has actual has been charged for the membership but I don't have anything and I haven't gotten any information!

    • ynotak907's avatar
      ynotak907
      Tutor
      Nov 07, 2019

      Im still paying have the rax120 but its junk as the old nighthawk ac3200 was so much better. I just spoke with tech support/legal team i guess they are the same department, and I was told that the beta was no longer available and that my subscription was cancled with them. But I have been paying $20 a month since. With all this trouble they failed the community that really supported their products for years. I was spending about 300-500 on routers to make sure I could capitolize on max support for my products. And now they want to charge $300 for 2 years of tech support. I pay a membership fee for a product and signed a contract for 2 years. Where is the support I needed from day 2 of owning this product. Where is the support of finding all actual benefits I have to me? Where is the support as a customer for the last 10 years of owning these products that I can get the company to show some concern? or even some help