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Forum Discussion

mradi's avatar
mradi
Tutor
May 22, 2019

Netgear Premier Membership Problem

Hello, I got an invite for this program a few months ago.  I filled out the form and sent in the details.  Have not gotten any information whatsoever from Netgear.  I spoke to two different customer ...
mradi's avatar
mradi
Tutor
Dec 02, 2019

Hello Christian, I keep on getting charged.  Please contact me.

MarkGab's avatar
MarkGab
Tutor
Apr 03, 2020

What happened to the Premier program? I have been laying for two years and now that I have a problem with the router there is no support. Patrick Lo promised a VIP experience, worry free, future technology upgrades.

 

cannot find any information on what to do,,,.guess I will just stop paying.

 

do they want this piece of junk back?

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 03, 2020

    Hello MarkGab,

     

    Welcome to the community! We recommend contacting our Customer Care at customer.service@netgear.com regarding your Premier Membership. 

     

    Regards,

    Christian 

    • MarkGab's avatar
      MarkGab
      Tutor
      Apr 03, 2020

      I have emailed customer service as suggested and never hear back

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Apr 06, 2020

        Hello MarkGab, 

         

        Thanks for letting me know. Please send me a private message with your contact info and case number (if applicable) and I can have the team follow up. 

         

        Thanks,

        Christian