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New - RAX35/38/40/42/43/45/50 Firmware Version 1.0.12.120 Released
New Features: 11/09/2022
- Support Japan MAP-E and DS-Lite IPv6 feature
- Support manually configure DNS sever option when SPC enabled.
Bug Fixes:
- Fixes the issue where IPv6 DHPC renew issue in Comcast environment.
- Fixes the issue where port forwarding feature cannot assign multiple port range.
- Fixes the issue where Guest Wi-Fi network and Main Network cannot in same SSID.
- Fixes the issue where 20/40MHz co-existence cannot auto switch back to 40MHz.
- Fixes the issue where hidden SSID settings invalid after change Wi-Fi settings Nighthawk mobile APP.
- Fixes the issue where multicast packet failed to forward between Wi-Fi and Ethernet clients.
Security Fixes:
- Addresses security vulnerabilities.
Download Links:
RAX35v2: https://www.netgear.com/support/product/rax35v2.aspx#download
RAX38v2: https://www.netgear.com/support/product/rax38v2.aspx#download
RAX40v2: https://www.netgear.com/support/product/rax40v2.aspx#download
RAX42: https://www.netgear.com/support/product/rax42.aspx#download
RAX43: https://www.netgear.com/support/product/rax43.aspx#download
RAX45: https://www.netgear.com/support/product/rax45.aspx#download
RAX50: https://www.netgear.com/support/product/rax50.aspx#download
To update your router’s firmware, follow the instructions in your router’s user manual.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
NOTE: Nighthawk app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too.
To Manually update FW on the router if this isn't seen on the routers web page:
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
NOTE: Use a wired PC and web browser to update router FW. If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
NOTE: Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200
This only supports v1 models:
Let us know how it works for you...Please leave feedback.
71 Replies
This new firmware completely screwed up my RAX43. It started with a reset of all my SSIDs, but I just renamed them.
The real problem was wi-fi connectivty stopped working on both the 2.4Ghz and 5Ghz channels. It would only stay connected for 3-4 minutes and then die. I would have to reset router, and then it would die again in another 3-4 minutes. This kept happening and I couldn't fix it.
I finally reverted firmware back to an older version and everything is working just fine now.
I have never had any issues with my RAX43 until today, when I got this new 1.0.12.120 firmware. It has some real problems.
Has a factory reset and setup from scratch been performed since last FW update? I recommend giving a reset and setup from scratch WITHOUT loading any saved backup configurations from file a try. And also mentioned this this post thread as well. Needs to checked before we can rule this a FW issue.
Also need to know how your wireless Basic and Advanced Settings are configured or had been configured. Possible maybe some changes in newer FW that could cause older configurations not to work right. Why a reset and setup from scratch is needed to check this.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
mangotango wrote:
This new firmware completely screwed up my RAX43. It started with a reset of all my SSIDs, but I just renamed them.
The real problem was wi-fi connectivty stopped working on both the 2.4Ghz and 5Ghz channels. It would only stay connected for 3-4 minutes and then die. I would have to reset router, and then it would die again in another 3-4 minutes. This kept happening and I couldn't fix it.
I finally reverted firmware back to an older version and everything is working just fine now.
I have never had any issues with my RAX43 until today, when I got this new 1.0.12.120 firmware. It has some real problems.
Has a factory reset and setup from scratch been performed since last FW update?
Yes. About four times.
I recommend giving a reset and setup from scratch WITHOUT loading any saved backup configurations from file a try.
Yes, exactly, I rebuilt my configuration.
Also need to know how your wireless Basic and Advanced Settings are configured or had been configured.
Nothing special but I use 1800 Mbps with channel 161 on 5Ghz and Auto channel up to 2.4 GHz. Must have One Wifi identifier via Smart Connect so I use same SSID for both 2.4 and 5 GHz. And no, unfortunately, I cannot revert to test or troubleshoot, I have too many devices. Older FW worked fine with this config. I also use short preamble, I have a USB drive for readyshare, DNS are Cloudflare, and do not utilize QoS, I use OFDMA and all related AX features, that is about it.
Why a reset and setup from scratch is needed to check this.
My thought as well, but similar to other complaints, Wifi connection is not consistent, devices remain connected to the router but there is no internet connection. I eliminated my EAX20 extenders from the setup and still the same problem.
Just reverted back to 1.0.11.112 and reconfiguring the setup again. I also noticed that the new FW's UI is relatively slow compared to how .112 was.
The real problem was wi-fi connectivty stopped working on both the 2.4Ghz and 5Ghz channels. It would only stay connected for 3-4 minutes and then die. I would have to reset router, and then it would die again in another 3-4 minutes. This kept happening and I couldn't fix it.
This is what my experience has been since last night. Reverting to 1.0.11.112 at the moment.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update?
Retired_Member wrote:
The real problem was wi-fi connectivty stopped working on both the 2.4Ghz and 5Ghz channels. It would only stay connected for 3-4 minutes and then die. I would have to reset router, and then it would die again in another 3-4 minutes. This kept happening and I couldn't fix it.
This is what my experience has been since last night. Reverting to 1.0.11.112 at the moment.
Did you just revert to the old firmware and revert then factory reset? I just reverted but didn't factory reset yet.
Yes, first I tried a factory reset on the new version - did not work. Then I went back to the older version and another dfactory reset - did not work. Then I went back to the new version - did not work. Then I loaded my confg file from the new versio which previously workedbut not longer resored my Wi-Fi speed. Then I gave up!
Similar to others, this auto-update caused my SSID and password to revert to factory defaults. I was able to access sites pretty consistently via Ethernet, but www access via WiFi was intermittent. I had to roll back to firmware V1.0.11.112_2.0.77 and also perform a factory reset afterward in order to make WiFi stable again. The firmware rollback alone didn't fix the issue.
Has a factory reset and setup from scratch this FW update? I recommend giving a reset and setup from scratch WITHOUT loading any saved backup configurations from file a try. And also mentioned this this post thread as well. Needs to checked before we can rule this a FW issue.
rcl_3 wrote:
Similar to others, this auto-update caused my SSID and password to revert to factory defaults. I was able to access sites pretty consistently via Ethernet, but www access via WiFi was intermittent. I had to roll back to firmware V1.0.11.112_2.0.77 and also perform a factory reset afterward in order to make WiFi stable again. The firmware rollback alone didn't fix the issue.
- This update was pushed to my router and numerous disconnect issues started happening immediately. I thought I just needed to reboot the router and when that didn’t work, I started looking at the router settings from a hardwired computer.
The wireless networks were reset to the defaults, but my custom MAC address for the router did persist (I use a dumb switch connection method for AT&T fiber). I put the wireless networks back to what I had previously, but the internet was still getting serious pauses and lags. Even my hardwired computer suffered from the same issues.
I did a hard reset of the router, reconfigured the networks and MAC back by hand (not from a config file backup) and the issues persist.
I then reflashed the 1.0.11 firmware, did a hard reset, configured the router by hand and all devices still have lag and pauses in data flow, both wireless and Ethernet.
I have been forced to go back to using the AT&T pace modem and none of my devices have any issues.
This firmware update seems to have messed up the router enough that reflashing older firmware and factory resetting doesn’t fix the issues.
What the hell am I supposed to do now? Buy a new router? That’s unacceptable.What mode had yoru modem been working in? Bridge or Router mode? Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-routerYou might try a manual FW load of v.120 using a wired PC and web browser. Then factory reset and setup from scratch. I would ensure the ISP Modem is bridged or use option#2 for the RAX. As you factory reset the RAX, power OFF the ISP Modem for 1 minute then back ON as well.
Ensure your using CAT6 LAN cabling between the modem and router.
I recommend seeting the DHCP IP address pool to .100 thru .200
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?I would disable the FW Auto Update feature as well if seen under Advanced Tab/FW update.
NavierIsStoked wrote:
This update was pushed to my router and numerous disconnect issues started happening immediately. I thought I just needed to reboot the router and when that didn’t work, I started looking at the router settings from a hardwired computer.
The wireless networks were reset to the defaults, but my custom MAC address for the router did persist (I use a dumb switch connection method for AT&T fiber). I put the wireless networks back to what I had previously, but the internet was still getting serious pauses and lags. Even my hardwired computer suffered from the same issues.
I did a hard reset of the router, reconfigured the networks and MAC back my hand (not a config file backup) and the issues persist.
I then reflashed the 1.0.11 firmware, did a hard reset, configured router by hand and all devices still have lag and pauses in data flow, both wireless and Ethernet.
I am been forced to go back to using the AT&T pace modem and non of my devices have issues.
This firmware update seems to have messed up the router enough that reflashing older firmware and factory resetting doesn’t fix the issues.
What the hell am I supposed to do now? Buy a new router? That’s unacceptable.- I use the dumb switch method. You put a dumb 5 port Gigabit switch between the router and fiber oan.
Turn on the OAN, turn on the AT&T provided router and let everything get up and running. You then turn on your netgear router, let it fully start up and configure the MAC address to be the same as the AT&T router.
Unplug the AT&T from the network switch and plug in the netgear modem to the switch. The netgear modem will take over and your should be connected to the Internet.
The AT&T modem is powered down and is only needed again if the OAN loses power or loses its connection to AT&T. The AT&T router has the authentication certificate that AT&T uses to authenticate the device (through the MAC address). But it only does it one time. If AT&T reauthenticated on a regular basis, the dumb switch method wouldn’t work. I have been using this method for 5 years now.
TLDR, the issues started immediately after 1.0.12 was pushed to my netgear router. Factory resetting and flashing an older firmware and factory resetting have not fixed the issue.
Netgear is a completely joke, the **bleep**ty update not only factory reset my router, but completely unusable as I am experience periodically connection issues that the only solution is to reboot. I bet they even didn't test the firmware before releasing it. It is a **bleep**ing joke.
The stupid netgear firmware does not even allow bypassing the inital setup wizard when I try to rollback the firmware.
Too All RAX43/50v1 series users:
For those of you who saw or continue to see FW auto update issues after your router was updated. Please PM me your model router and serial number. NG would like to look further in to this issue.
Hi all,
Uploaded this new firmware about a week ago and there has been nothing but issues with WIFI (mainly 5Ghz), general throughput issues and random timeouts.
After sticking it out for 5 days and troubleshooting different options, I have had to do a factory reset, and load up v1.0.11.112 and everything has returned to normal.
My overall concern is the stability of this version so would not recommend it for anyone. The other issue with this is the security vulnerabilities that exist between v1.0.11.112 and v1.0.12.120, what confidence do we have that they are actually addressed if the firmware itself is this unstable?
After replacing the router with the RAX54S I needed to wait a month for v1.0.12.120 to be released. So far the version for this router has been 100% stable.
Did you factory reset and setup from scratch after loading v.120?
Would need more details and information and troubleshooting before calling v.120 bad for everyone.
Twitchrot wrote:
Hi all,
Uploaded this new firmware about a week ago and there has been nothing but issues with WIFI (mainly 5Ghz), general throughput issues and random timeouts.
After sticking it out for 5 days and troubleshooting different options, I have had to do a factory reset, and load up v1.0.11.112 and everything has returned to normal.
My overall concern is the stability of this version so would not recommend it for anyone. The other issue with this is the security vulnerabilities that exist between v1.0.11.112 and v1.0.12.120, what confidence do we have that they are actually addressed if the firmware itself is this unstable?
Alright I admit perhaps bit dramatic and this might work for "some" but this isn't the first time this has happened. I did do a factory reset and start from scratch with poor results, but Netgear should be asking, is that the experience we want for our customers? Do we have to do a factory reset every time a new firmware is released. If this was BETA firmware then I could completely understand operating in this type of environment but we are not. This is public release firmware, not BETA.
Having nothing but problems with this firmware. Had to revert to older firmware + factory reset. I kept getting a lot of disconnections at random. Hard to have that when working from home.
We own two RAX45 AX4300 routers and upgrading from 1.0.11.112 to 1.0.12.120 via the web interface wipes out the wifi settings. You also can't restore saved settings after it happens.
- If this update was meant to wipe out wifi settings, (I can't imagine it would be), it shouldn't be pushed out automatically and should be noted in the release notes. If it wasn't by design, it is inexcusable to me how this missed QA testing. They clearly didn't test it at all.
- You have to keep non-savvy customers in mind - they'll have no clue and one morning wake up with no internet, for example, my parents (I had to fix it).
- Being unable to restore an old settings file to while running a newer firmware is just poor design or laziness at the least (this is the exact scenario in which it would be helpful). I haven't seen this limitation explained anywhere, and upon restore attempt you just receive a generic checksum error - how about an error explaining this limitation so the customer knows how to correct it? Very poor error handling.
- I've gone through all of these forum posts and the only advice given is to factory reset, revert to older versions, etc. It is the same behavior every time - it is clearly a bad release. Very frustrating.
- If this update was meant to wipe out wifi settings, (I can't imagine it would be), it shouldn't be pushed out automatically and should be noted in the release notes. If it wasn't by design, it is inexcusable to me how this missed QA testing. They clearly didn't test it at all.
RAX50 Firmware Version V1.0.12.120_2.0.83 update
After the Firmware update, I had to reconfigure the router settings.
The Guest wifi is set not to allow access to files and connected systems.
My roommates have all their phones, TVs, and Tablets on the guest account.
When they log into the 5GHZ wifi, they are directed to the private 5GHZ end of the router.My roommate's phone was logged into the Gust 5Ghz wifi, and it was attempting to send malicious Code to my Lan PC. My firewall was blocking it and notifying me about it.
Under the Routers Config menu/access control, it shows that he is logged into the 5Ghz Private Wifi. The two entries marked in red should be on the Guest 5ghz account but they are not. On his phone and TV, he is logged into the gust wifi. See attached photo.
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Also, I noticed, that in the Email setup for the log files. When you set up the info and click on Apply it goes to a blank window and never refreshes, changes are saved but it will not send the email logs as directed.
******** UPDATE: I disconnected the modem. I did a factory reset. I powered down the router. powered up. reflashed the V1.0.12.120.2.0.83 firmware.Then I did a factory reset. Powered down. powered up. Configured the router via the web interface. powered down the router. powered up the modem. Powered up the router connected to the modem. The guest's 5ghz wifi is still connecting to the private 5Ghz Wifi.
The Email log settings still shows a blank screen after clicking on apply. But I waited 5 Min. then relogged into the router. Settings were saved like before. Only this time I am getting the log emails as directed by the settings.
Can you take a better screen capture of the pic you posted? We can't see the data on the pictured and when we try to zoom in on it, the images get blurred and not possible to ready anything at all.
I tried to send the photo again but not sure if it worked.
Thats great. Worked. Thank you.
Have you tried to roll back to the firmware where it was working to see if goes back to isolating the guest network? If so I can send the issue over to our engineers to look at the latest firmware.
Thanks
DarrenM
- Firmware version v1.0.12.120 has issues especially slowing down the wifi internet speeds.Netgear must release a new firmware version.I’m talking about the rax50.For a long time they didn’t release a new firmware update version.
19gr69 wrote:
Firmware version v1.0.12.120 has issues especially slowing down the wifi internet speeds.Netgear must release a new firmware version.I’m talking about the rax50.For a long time they didn’t release a new firmware update version.I just spent another 3 hours or so playing around with my router. It managed to fix some WiFi speeds from the broken Firmware Version v1.0.12.120.
Im not sure if ALL the steps are necessary, but this is what I did. All the efforts were done without it connected to the Modem or switch, to prevent an AUTO UPDATE.
1. On FW v1.0.12.120 I did a hard factory reset by pressing the button. I waited for it to start up.,then I powered down and rebooted.
2. I then flashed the router with Firmware version V1.0.11.112. I rebooted the router. I then did a factory reset by pressing the button. I waited for it to start. Powered it down for 30 seconds, and then rebooted it.
3. I then tested it. I still had slow speeds and the error of the Gust 5GHz accessing the private 5GHz WiFi was still there.
4. I then flashed the router with Firmware version V1.0.10.110_2.0.75. I rebooted the router, and then I did another factory reset by pressing the button. I waited for it to start. I powered it off for 30 seconds and then powered it on.
5. I configured the router manually with a web browser. I turned OFF the AUTO UPDATE! Rebooted the router, and checked all the settings.
(note: I noticed that the WiFi had problems with devices connecting to it. Devices would end up with the Same IP Address, even though they were on different channels. A Guest 2.4GHz device would show up on the Guest 2.4GHz WiFi but it had the same IP Address as another device on the Private 5GHz channel. I would disconnect the device, reconnect it again, and it would do it again. I rebooted and the same thing would happen with different devices.)
6. I saved the settings to disk.
7. I then reflashed the router with firmware version V1.0.11.112 again. I did NOT do a factory reset, but I did do a reboot right after uploading the firmware.
8. I checked the settings, and everything was saved with the Firmware update. So I saved the settings to disk.
9. I tested the connection of the WiFi devices for a while. Rebooting, disconnecting the devices, reconnecting, etc... Everything seemed to be working. EXCEPT the Guest 5GHz WiFi still shows up as the Private 5GHz WiFi in the access control screen.
10. I powered down the modem/switch waited 30 seconds and then restarted it.
11. I powered down the router, connected it to the modem/switch, and then restarted the router.
I did some speed testing. My ISP has 500Mb UP and 500Mb DOWN. With my phone on the 2.4Ghz WiFi, I used to get around 90 up and 90 down. Now it is at 20 UP and 45 Down. with my phone on 5GHz WiFi, I used to get 300 MB up and 300 Mb down. Now it is around 200 UP and 300 down. NOTE: with the FW v1.0.12.120. my speeds were only 50 up and 50 down on the 5GHz WiFi.
I hope this helps people with slow WiFi speeds.
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