New router wont recognize its connected to the internet

[Retired_Member]

Family just got an RAX50, we tried hooking it up, making sure all cables where in, they were, and we were unable to connect to the new wifi network, we have tried everything, from manually applying the IP address, changing the MAC address, letting it run for a few hours, reconnected it, there should be nothing stopping it from connecting to the internet, yet theres something we must be missing, the Nighthawk app says the router is Offline.

[antinode]

> Family just got an RAX50, [...]

   Why?  New installation?  Replacing some other device?

> [...] we tried hooking it up, making sure all cables where in, [...]

   For the non-psychics in your audience, who can't see what you have or
what you did, ...

   What, exactly, did you connect to what, exactly?  (Hint: If a device
has different types of ports, then "connected to device" is not enough
detail.)

   Is there some kind of modem or ONT involved?

> [...] we were unable to connect to the new wifi network, [...]

   "connect" _what_?

   "unable" is not a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

> [...] changing the MAC address [...]

   Of what?  How?

> [...] the Nighthawk app [...]

   I'd shun any Netgear-supplied app, and stick with a web browser.

> [...] we have tried everything, [...]

   I guess that it's hopeless, then.  Unless, ...  Did your "everything"
include this radical concept (which works for some people):

      https://en.wikipedia.org/wiki/RTFM

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual (at least).  Read.  Beyond the
basic set-up instructions, look for the LED descriptions and
"Troubleshoot".  Pay particular attention to the "WiFi LED"/"WiFi
button".  Did you press it?  Further reading might not hurt, either.

[Retired_Member]

This first impression is very off putting for me. maybe act more supportive next time you help people.

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[antinode]

> [...] maybe act more supportive next time you help people.

   Perhaps the next time you ask for help, you should try to imagine
what it's like for a reader who doesn't know what you're thinking,
including why you're doing any of this, and can't see what you see,
including what you did, or what happened when you did it.

   I tend to be put off by people who waste everyone's time with
information-free problem descriptions.  And then fail to answer any of
the resulting questions and requests for basic information.

   For example:

> [...] Get the User Manual (at least).  Read. [...]

   Did you?

[plemans]

What modem/gateway are you connecting the RAX to? 

[Retired_Member]

We have followed the manual several times already, so its something we are missing, and to answer your other questions:

1. Replacing our old R7000.

2. Attached image

3. I am unsure if we even have a modem, we are unsure how it looks like, again, the attached image.

4. The new network created by hooking up the router, Netgear82

5. The lights for the 2.4 and 5G WIFI on the router itself are static white

6. What I meant is that I saw we could spoof the MAC address, and saw that the router dashboard settings pass on when switching the router.

7. It can be nice to have when not on the computer.

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@antinode wrote:

> [...] maybe act more supportive next time you help people.

   Perhaps the next time you ask for help, you should try to imagine
what it's like for a reader who doesn't know what you're thinking,
including why you're doing any of this, and can't see what you see,
including what you did, or what happened when you did it.

   I tend to be put off by people who waste everyone's time with
information-free problem descriptions.  And then fail to answer any of
the resulting questions and requests for basic information.

   For example:

> [...] Get the User Manual (at least).  Read. [...]

   Did you?

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[Retired_Member]

I am unsure, the closest thing I think of is the yellow box connected to the outlet, provided by the municipality, maybe the cables/outlets isnt compatbile considering this is in Sweden, but it should work as our R7000 we used before worked fine.

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@plemans wrote:

What modem/gateway are you connecting the RAX to? 

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