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Forum Discussion
Nighthawk AX12 RAX120 Traffic Meter way off (several times higher than actual usage)
I use traffic meter (Advanced Setup / Traffic Meter) to monitor the usage and stop connection when it's close to monthly limit. It was good and helpful until recently (2~3 month back).
Now the issue is whatever value it tracks is much higher than actually usage. It's at least 3~4x of the usages from ISP (and my usage pattern). The first time I noticed it was when it's only less than half week and it says I already used 1.2TB (but actually only less than 100GB). Today it happens again (hit 1.2T), but actually usage is 300GB. If the issue started from last month (can't remember exactly), then that means it was 2T usage from the meter but actually 300GB from ISP.
I have no choice but to reset the meter, but before I reset I tried to check the stats and it's not helpful. All I could say is that meter seems to consider I have burst usage since it's not evenly distributed.
I suspect it's due to latest firmware update RAX120 / RAX120v2 Firmware Version 1.2.9.52 - NETGEAR Support, which was 9/20/2023, matches the timeline.
Can someone from Netgear investigate if there's bug with the firmware update that broke the traffic meter?
5 Replies
Did you factory reset the router after applying the new FW and setup from scratch and re-enabled TM and see if this is still seen?
MullenNG wrote:
I use traffic meter (Advanced Setup / Traffic Meter) to monitor the usage and stop connection when it's close to monthly limit. It was good and helpful until recently (2~3 month back).
Now the issue is whatever value it tracks is much higher than actually usage. It's at least 3~4x of the usages from ISP (and my usage pattern). The first time I noticed it was when it's only less than half week and it says I already used 1.2TB (but actually only less than 100GB). Today it happens again (hit 1.2T), but actually usage is 300GB. If the issue started from last month (can't remember exactly), then that means it was 2T usage from the meter but actually 300GB from ISP.
I have no choice but to reset the meter, but before I reset I tried to check the stats and it's not helpful. All I could say is that meter seems to consider I have burst usage since it's not evenly distributed.
I suspect it's due to latest firmware update RAX120 / RAX120v2 Firmware Version 1.2.9.52 - NETGEAR Support, which was 9/20/2023, matches the timeline.
Can someone from Netgear investigate if there's bug with the firmware update that broke the traffic meter?
Reset router is just too much, I don't want to go through the setups again.
MullenNG wrote:
I use traffic meter (Advanced Setup / Traffic Meter) to monitor the usage and stop connection when it's close to monthly limit. It was good and helpful until recently (2~3 month back).
I suspect that the traffic meter is adding in your local network traffic.
I suspect it's due to latest firmware update RAX120 / RAX120v2 Firmware Version 1.2.9.52 - NETGEAR Support, which was 9/20/2023, matches the timeline.As an experiment, have you tried rolling back to the previous firmware to confirm that the new version is the problem?
Can someone from Netgear investigate if there's bug with the firmware update that broke the traffic meter?I wouldn't rely on posting messages here to get through to Netgear.
This is essentially a user-to-user forum, with some input from a small band of Netgear techies.
I suspect that the traffic meter is adding in your local network traffic.As an experiment, have you tried rolling back to the previous firmware to confirm that the new version is the problem?
I wouldn't rely on posting messages here to get through to Netgear.
This is essentially a user-to-user forum, with some input from a small band of Netgear techies.
Good idea, I will test the old firmware next month (so align the meters).
It would be hard to test if local traffic is calculated, could try do large data transfer locally and see if the meter changes, but no direct number regarding local traffic usage that can be used.
Any idea how to get connect to Netgear if confirmed it's related to firmware update?
Would need to do a factory reset and setup from scratch. Start at the beginning of the time frame when your data is aligned and the compare results. If the problem remains then would need to open up a support ticket.
After you reset and setup from scratch. Be sure to save off a backup configuration to file for safe keeping. Saves time when a factory reset is needed. https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
