NighthawkRAX54 not connecting after only 3 months. ???? What now??? Thanks

[dchadduck]

NighthawkRAX54 not connecting after only 3 months. ???? What now??? Thanks

Tried different ports. No connection.

Modem to computer works fine.

[FURRYe38 · Accepted solution]

Send it back.

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

[michaelkenward]

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@dchadduck wrote:

NighthawkRAX54 not connecting after only 3 months.

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Not connecting to what? The Internet? Wifi not working?

What do the LEDs on the router look like?

[plemans]

You didn't really give us much to go off. 

Everyone has pretty valid questions that seek more clarity. 

The more you tell us, the better we can help you. 

1. what firmware is on it? 

2. what modem/gateway is it connected to? 

3. what do you mean it won't connect? Won't connect to the modem? Devices won't connect to the wifi? Will connect to the wifi but don't have an internet connection? Won't connect to wired devices? 

Details are key in helping out on online forums. So go into depth. 

You also put that its only 3 months old. Netgear does have 90 days of free support. If you're within that 90 days, you could contact support for free for help. 

[dchadduck]

Firmware is current I believe. Not sure how to verify.

Router is Netgear CM700

Modem to computer works fine.

Router does not connect to the internet nor does wifi work.

Open Chrome and click on bookmarked site and I get the message "Your connection is not private" and "NET::ERR_CERT_AUTHORITY_INVALID". message.

Open Edge and click on bookmarked site and I get a default Netgear screen that says I should download the Nighthawk install app. I got a flip phone so that won't work.

No other computers or devices attached.

[FURRYe38]

The CM is a modem only, no router here.

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

[dchadduck]

Did all the unplugging and rebooting modem, router, computer. No luck.

[FURRYe38]

Are there any LED indications on the top of the router? 

Factory reset the router by pressing the reset button? 

If nothing seems to work to correct the router, I would make contact with NG support and ask about an RMA:

https://my.netgear.com/support/contact.aspx

[dchadduck]

Lights look normal.

Show red for 2.4 Ghz and green for 5 Ghz wifi.

Tried 3 of 4 ports. No difference.

Did all the plug and unplug routine   Modem, Router and computer.

Just found the receipt. Costco. They'll take it back with no issues. Guess I order another one. Will see what they have in the store.

[dchadduck]

Don't know how to access Router from computer. It's on 5 Ghz for wifi pre led light.

[FURRYe38 · Accepted solution]

Send it back.

[dchadduck]

Off to Costco after lunch. Glad I bought it there versus Amazon.

Thanks everybody for the responses. 

So rarely this stuff fails, but so annoying when it does.

[FURRYe38]

👍