RAX 120 not registering to ReadyCloud

Question

I am trying to get my RAX 120 Nighthawk router to register to ReadyCloud. I type in the usename and password that I use on http://readycloud.netgear.com/ and I get "Registration failed. Please check your user name and password and try again."

I have reset my password several times and still get this error message. My password only contains letters and numbers, no special characters. I am not willing to factory reset the rouiter because I have a complicated setup with port forwarding.

Please help!

Dstrouse · Answer

I was contacted by support and we found there must be a bug in version .114 of the firmware. The temporary fix is to revert to .108 until there is a newer version. Suggest you decline auto updates until there is a permanent fix

Christian_R · Answer

Hell Dstrouse,&nbsp;

&nbsp;

Welcome to the community! May you try logging in using the ReadyCloud app or a different web browser/device.&nbsp;

&nbsp;

Regards,

Christian&nbsp;

Dstrouse · Answer

I can log in to the readycloud app, but of course it says I have no readycloud device registeered since I cannot complete the register device on the router.

Christian_R · Answer

Hi Dstrouse,&nbsp;

&nbsp;

Thanks for confirming. I have sent you a message. Please respond at your earliest convenience.&nbsp;

&nbsp;

Christian&nbsp;

termit · Answer

Hi, I have the same problem.

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RAX 120 not registering to ReadyCloud

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