RAX10 internet issues

[darryl1020]

Hi all,

My netgear is unable to connect to my optus NBN after I had a storm last night. I have confirmed NBN itself is working.

How can I address this please

Refer to the photos attached

[FURRYe38]

Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

[michaelkenward]

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@darryl1020 wrote:

My netgear is unable to connect to my optus NBN after I had a storm last night. I have confirmed NBN itself is working.

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How does NBN deliver the Internet to you? What modem/ONT/gateway? Is that still working?

Storms are an excellent source of electrical spikes that can kill electronic kit. No amount of protection will protect your stuff from a short sharp voltage spike.

Troubleshoot starting at the plug in the wall.

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Just another user with time on their hands.

[darryl1020]

Thanks everyone, I have decided to return my unit via warranty and get another unit as I dont want to pay AUD150 for technical support from Netgear

[michaelkenward]

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@darryl1020 wrote:

Thanks everyone, I have decided to return my unit via warranty and get another unit as I dont want to pay AUD150 for technical support from Netgear

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Good luck there.

Warranty support isn't likely to cover storm damage.

Support here costs nothing, but you do have to provide a few more details and try some simple tests.

You may have to go through those hoops to persuade Netgear to issue an RMA.

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Just another user with time on their hands.