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krestrazh's avatar
May 13, 2020

RAX120 Attached Devices Not Showing All Devices

Firmware Version 1.0.1.122 does not show all of the active devices on my network. I downgraded to 1.0.1.118 and everything shows up. In 122, it does not show my work laptop, running Windows 10, but connected to my wifi network as Public network in its settings, nor does it show my new Android TV device. Both devices are getting valid IPs and work fine, they just do not show on the routers Attached Devices. I have tried via the webpage and the app.

20 Replies

  • Just to add - same here. But out of nowhere. I has latest FW running for a bit, but the last time channel changed, attached devices is showing blank on the webpage. On the app, I see a (stale?) list, but no more 5Ghz/2.4Ghz badges. Tried restart, but don't want to go through the hassle or factory reset (and for a released firmware, I expect that not to be neccessary). Pretty frustrating...

     

    • Topology's avatar
      Topology
      Virtuoso

      RAX120 firmware 1.0.1.128 (see here) claims to fix a problem “where the Nighthawk app does not display devices in attached device list,” and thus might assist with the issue discussed in this thread.

      • Killhippie's avatar
        Killhippie
        Prodigy

        1.0.1.128 fixes that issue but now gives me DFS vhannels on HT80 which then vanish, also if you reset there is no set up screen for the browser as per usual, also mine and a friends 120 first rejected our ISP password, then could not fine the connection. Finally it all worked. Then I want from channel 100 to 36 with no radar waning in the logs. So far a buggy update with a security fix, great router but all this horsepower, ram and flash NAND and for myself great wifi but no Dynamic QoS, infact QoS on makes upstream connections worse and no stand out features. <sigh> I feel Netgear need an audit like asus had to shake them up on security and maybe some fresh engineers with new ideas in hardware and software design. Asus seem to be pulling a head in AX router design and definately in feature sets.

  • The current FW seems to cache attached devices. I have had to check my devices individually to verify correct IP addresses. Some devices will say they are connected in Attached Devices when in actuallity they are not or they will not show up at all. The computer I am using right now is not showing in Attached Devices.

    • soeun's avatar
      soeun
      Apprentice

      Experiencing the same issue right now. Such a headache. 

  • same issue here.  After upgrading the FW, the list is empty.

    • fcano42's avatar
      fcano42
      Guide

      Just did a factory reset with the pinhole reset button and then manually reconfigured the router from scratch (no backup restore of settings).  Now the attached device page is working.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello krestrazh,

     

    May you try performing a factory reset on your router and running through the setup assistant again.

     

    Thanks,
    Christian 

    • Killhippie's avatar
      Killhippie
      Prodigy

      I have had the same issue with devices not appearing and also the page being blank, no edit or refesh showing up either. I have noticed the less devices show the more chanhe you have of the screen showing properly. I have 11 devices using DHCP reservation, if I take the number down to say 4 then a attach devices shows up fine, as I turn them back on the screen goes blank again. Odd thing is it didnt do this at the beginning, also CPU useage goes up a lot more on  this firmware, and I am not using Bitdefender at all. I never downloaded it when the window to install it appears. I think this is some kind of bug as all is great in .118. It has to firmware releated otherwise turning off devices would not make the attached window show icons and also the refresh and edit buttons. Very odd. Can you pass this on to Engineering?

      • kc6108's avatar
        kc6108
        Luminary

        After upgrading to 1.0.1.122 my Attached Devices page is showing blank as well. Same for the Nighthawk app. The number of devices on both the website and app are populated.

         

        I tried performing a factory reset after a few days, but am seeing the same results as above. It's been over 24 hours since I performed the factory reset. I thought it may take a little time for the information to populate, but that doesn't seem to be the case.

         

        It's probably something to do with my particular setup. Here are some specifics of my setup:

         

        1. using 1.1.1.1 and 1.0.0.1 under Internet Setup,

        2. turning on AX, OFDMA, and Smart Connect under Wireless Setup,

        3. customizing and turning on the 2.4GHz Guest Network,

        4. changing my subnet from 192.168.1.x to 192.168.75.x under LAN Setup,

        5. changing the device name to 'RAX120' vs 'usbshare' under ReadySHARE Storage -> Advancing Settings,

        6. updating the time zone to 'Central Time' and enabling daylight savings time under NTP Settings,

        7. adding 3 customized port forwarding services and enabling them under Port Forwarding,

        8. enabling a Netgear DDNS under Dynamic DNS, and

        9. turning off all LEDs under LED Control Settings.

         

        If I had to guess, I bet it's number 4 above (changing my LAN subnet to 192.168.75.x). Unfortunately I can't go back to 192.168.1.x without a LOT of effort. I have roughly 100 devices on my network.

    • krestrazh's avatar
      krestrazh
      Tutor

      I also did a factory reset and reconfigured without restoring from backup. While it did make one more device show under Attached Devices, my Android TV device still does not.