RAX120 Multi gig port

[mayo73]

Hi,

If I plug my modem in the multi gig port instead of the wan port , I lose my internet . First , I make sure the internet in working with the wan port , then I enter the router settings and activate the multi gig port , switch the wire and then no internet access. I try rebooting the router , my modem. I even lose access to the router settings.  I have to reset the router. Thanks in advance.

[plemans]

What modem/gateway are you connecting it to? 

After switching the port over, try this. 

Once the router is fully switched/rebooted. Power off both the modem and the router. 

Wait 2 minutes. 

Power the modem on and give it 2 minutes to fully boot. 

Then boot the router up with the multigig port connected to the modem. 

[mayo73]

Thanks for the reply. I'm using a Bell Hub 4000. I've tried this before. Still won't connect to the internet. Thanks

[plemans]

The bell hub 4000 is a modem/router combo device and causes a double nat. 

A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-M...

[mayo73]

Thanks for the reply, I will try this in a few days. I will let you know if one of the 3 ways fixed the issue. Thank you very much.

[mayo73]

Hi, the Bell hub 4000 has no way to put it in bridge mode , the other 2 methods didn't work . I tried to other routeurs an Netgear  rax50 and a Linksys . Both dont have a multi gig port put work fine, Thanks 

[plemans]

so you've tried it with the bell in router mode and the RAX120 in Access Point mode? 

Set it up in access point mode on a standard port and then switch it over to the multigig port

[mayo73]

Hi, I tried this a few times. Even in AP mode, as soon as I switch to the multi gig port , no more internet.

[plemans]

Is your router still within warranty?

[mayo73]

No more warranty. Something wrong with it for sure. Thanks for the help,but I gave up. Will just use the wan port.