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Forum Discussion
Alexjccim
Jun 03, 2020Apprentice
RAX120 - poor WiFi speeds
Hello There, I purchased my RAX120 on April 22. I replaced a R8500. The Wifi speeds are horrible. Can anyone suggest some diagnostics test or suggestions to trouble shoot this issue. My entir...
- Jun 03, 2020Do a factory reset after updating, and did you turn on Bitdefender Armor? I and many others here get great speeds so it could be that the reset will help (its advised on big updates really) and failing that it may be settings or at worst hardware.
Killhippie
Jun 03, 2020Prodigy
Do a factory reset after updating, and did you turn on Bitdefender Armor? I and many others here get great speeds so it could be that the reset will help (its advised on big updates really) and failing that it may be settings or at worst hardware.
Alexjccim
Jun 03, 2020Apprentice
I disabled Armor and performed a Factory Reset the unit. Problems solved! I appreciate your fast response.
I am extremely disappointed in Netgear Tech Support. I submitted 3 separate trouble tickets on this over the last 3 weeks. They would just cancel the ticket and finally suggest that I purchase a support plan. This is after I showed that I just bought the unit in April and it was within the 90-day period. I own multiple routers, NAS units, Powerlines and switches from Netgear. Over a 5-year period, I have received substantial support from the Community and horrible support from tech support. This is with having Level 3 paid support plans on some devices. Netgear-Be-Better!
Killhippie wrote:
Do a factory reset after updating, and did you turn on Bitdefender Armor? I and many others here get great speeds so it could be that the reset will help (its advised on big updates really) and failing that it may be settings or at worst hardware.