RAX120

[Loronew]

My RAX120 drops my fire sticks but maintains a connection to my iPhone, iPad and other 20 devices. If I do a factory reset everything works again but about 2 weeks later the same thing occurs. Can anyone help?

[Christian_R]

Hello Loronew, 

Have you had a moment to get in contact with Amazon's Fire Stick support team regarding your Fire Stick issues?

Christian 

[Loronew]

No. I figured since the problem is temporarily resolved after doing a hard reset of the router that it was a software issue with the Netgear Router. I have 5 fire sticks that all stop working at the same time until I reset the router then they work perfectly again

[Christian_R]

Lorenew, 

You may also check to see if your device is due for a firmware update.

Christian 

[Loronew]

Firmware is up to date

[Newfiedrool]

I've a fire stick the 4K version and no issues. Have you by any chance unlocked these devices.

Does your logs show anything as in repeated requests of DHCP for the devices?

[Loronew]

No. I have HULU, Netflix, Disney, Crunchyroll, CBS & WatchTV.

[Loronew]

How do I check the logs?

[Newfiedrool]

Log into your routers GUI

go to advanced tab, then go to administration and you will see the logs.