When more than 1 device goes "bad" at the same time, its makes me suspicious of either a firmware update, a change in the setup, or something with the system. the odds of both of them going bad in such a short time are really high.
I'd take a look at the led's to see what they're actually doing. It could be a corrupt firmware or something.
That you can force new firmware back to them.
Or it could be a double nat issue as netgear routers don't play as nicely with double nats.
did you ever check to see if they've changed their default ip address? maybe if there's a double nat they're on the 10.0.0.1 address.
Arris CM820 DocSys 3.0 on West Coast Internet provided by ISP (been working for years)
No recent changes in either location. Both routers were unplugged from power and failed to work again.
Have no clue how to re-install router firmware if I can't login to the router...
Again, key will be what your led's on it are doing (when you get the chance).
If they're on appropriately, then it usually isn't a corrupt firmware issue (not saying it isn't). But some setting issue we can work on.
If it is a corrupt firmware issue, then we can use tftp or nmrpflash to force firmware to them. I'll go over those methods if we need to do them.
So whenever you're home, Plug one of them in. Once its been powered on for a bit, make sure to factory reset it. Push and hold reset for 7-15 seconds while its powered on. the lights should blink/change when held long enough. Don't have it connected to the modem at that time.
I believe all the lights work correctly just no internet connection. I'm going to one location in about ten minutes and I will check back in once I get there. Thanks!
I'm at the first location and I powered on the RAX38.
The red light came on, followed by the blue 2.4 and 5 gHz lights which then switched off and the main power light is now solid blue. Both the 2.4 and 5 gHz assigned SSIDs show as available but of course No internet as the router is NOT connected to the modem.
Reset procedure results in power light turning for solid bue to solid red and after 10 seconds the red light begins to flash so I then remove the pin from the reset hole. Power=up sequence completes and the solid blue power light is lit.
Reset is successful as original Netgear41 and Netgear41-5G SSIDs are once again broadcast.
Connected HP desktop ethernet to RAX38 port #1 logged in at 192.168.1.1 and successfully added new login credentials, SSIDs & passwords. Turned off RAX28, disconnected desktop ethernet, relocated router to living room, rebooted modem, connected modem to router waited for router bootup completion and all appears to once again be in order.
Looking back on this, I was previously unaware of the ability to directly connect a PC to a router port and login via 192.168.1.1.
Now off to the other location to hopefully repeat another successful re-installation.
Well the RAX35 at the 2nd location is a bust. I was able to perform the hardware reset, however, the unit will not "burn-in" the new password or security questions answers. Then new screen reports "Congratulations! You are successfully connected to the internet" showing 2.4 and 5gHz factory SSIDs and passwords.
All led lights are green, however, there is no internet connection wither through the 4 output ports nor for the 2.4 of 5-G wifis.
192.168.1.1 allows access, however once again, any changes to SSID and passcodes are accepted on-screen but fail to be written into the unit.
No error messages are displayed at the completion of the updating write cycle.
Rax35 checks for new firmware and reports "no new firmware updates available". I find intriguing because without internet access, how can the unit check Netgear servers without producing an error message for no connection (poorly coded firmware update routine?).
So Edge, Firefox and Chrome either gave me security warnings or would not let me pass to 192.168.1.1.
Finally used Chrome Incognito and successfully changed the SSIDs and passwords and verified the changes on my cell and the Nighthawk app.
My observation is that the RAX35 is very slow to reset or boot and it does not appear to perform any better than the old R6220 I re-installed when the RAX35 went south on Cox with the Arris SB8200 modem.
I bought another RAX38 on eBay since I found the RAX35v2 and RAX38 to be more stable than the RAX35 which is now being retired.
