RAX35V2 Dropping internet every hour for about 3-5 secs

[cbfr337]

RAX35V2 Dropping internet every hour for about 3-5 secs. How to fix

[FURRYe38]

Netgear has set up a community forum specifically for the NightHawk RAX WiFi 6 Router products. Most of the people who watch that forum are more likely to have experience with NH router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wif...

Please give FW version being used and brand and model of ISP Modem/ONT that the router is connected too. 

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

[plemans]

You might also try adding some more details like:

firmware on router: 

Gateway its connected to:

Does it happen to all devices on the same time? only wireless devices?

only 2.4ghz devices? 
What do the logs on the router show that happens? 

Details are key to helping. 

[cbfr337]

Gateway: 67.216.151.1

We see it only on wired devices

I see under internet port 

Lease Obtained 0 days,1 Hours,0 Minutes
Lease Expires 0 days,0 Hours,53 Minutes

Log report: Internet disconnect the reconnected

[cbfr337]

How do i change the lease time?

[plemans]

What modem/gateway is the router connected to. I don't care about its public ip address. 

And you you have a screen snip of whats showing your lease times? 

[FURRYe38]

Any progress on this? 

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@cbfr337 wrote:

RAX35V2 Dropping internet every hour for about 3-5 secs. How to fix

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[cbfr337]

Sorry for the delayed response. Found out that the ISP had it set to 1 hour. Had to go around an around with them. They said it was my router but pulled a lease on a computer directly off their modem which was 1 hour.

[FURRYe38]

Great fine and good work. Way to take it to the 'man'. 

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

[plemans]

Still don't know what actual modem/gateway this is. 

[michaelkenward]

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@plemans wrote:

Still don't know what actual modem/gateway this is. 

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Yes. The ISP's answer seems like one of those "pass the buck" responses.

It doesn't get to the bottom of the problem. Not really a "solution"