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rowemesp's avatar
rowemesp
Aspirant
Nov 01, 2022

RAX48 Firmware problem. . .locking me out

I've noticed that when accessing firmware settings (RAX48) over my LAN that I can successfully login and change settings after a fresh reboot of the router.  If during that session I have ANY problems with setting changes, the browser session stops working and I can't log in again until I do a hard reboot of the router (the pop up prompt for the login fails to appear and the browser eventually times out).  It should be noted that the router continues to otherwise function normally, I just can't access settings until a reboot.  I've tried 3 different browsers with the same results.  It seems that the router firmware is very intolerant of faults of any kind.  Is this a known issue?  Is it being addressed?  Am I doing something wrong?  Not my first router.  Thanks in advance!   --Rob

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 01, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Has a factory reset and setup from scratch been performed since last FW update?

    • rowemesp's avatar
      rowemesp
      Aspirant
      Nov 01, 2022

      The RAX48 is running firmware v1.0.11.112, which I believe is the latest version.

      The RAX48 is connected to directly to the ONT (Verizon FIOS) with CAT5 cable (not a modem / ONT).  I don't believe there's a cabling problem, as I made it (cable) myself and tested the connectors on each end and have been using it for a few years without issue.  I've tried connecting to the RAX48 via WIFI as well as with a wired connection with the same results.

       

      I did reset and restore a backup config (known to work) a few days ago.  The router DOES work, but as stated earlier, if something goes wrong with a setting change then it prevents getting back into it until it's rebooted.

       

       

      • michaelkenward's avatar
        michaelkenward
        Guru
        Nov 01, 2022
        rowemesp wrote:

         

        I did reset and restore a backup config (known to work) a few days ago. 

         

        Not advised when you experience problems with a router.

         

        Restoring may simply revive the bug that has bitten you.

         

        If the behaviour has started with new firmware, then rolling back to an earlier version could help.

  • michaelkenward's avatar
    michaelkenward
    Guru
    Nov 01, 2022
    rowemesp wrote:

    .... I can successfully login and change settings after a fresh reboot of the router.  If during that session I have ANY problems with setting changes, the browser session stops working and I can't log in again until I do a hard reboot of the router ....

     

    A classic symptom of what can happen when adding a router (your RAX48) to a modem/router.

     

    What is Double NAT? | Answer | NETGEAR Support

     

    and

     

    How to fix issues with Double NAT | Answer | NETGEAR Support