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Forum Discussion
RAX80 New Firmware Released 1.0.1.70
I just manually checked for new firmware version and 1.0.1.70 was available. I just updated from 1.0.1.56 which seemed the most stable for me with no lan / wan disconnections. The prior version 1.0.1...
Exactly the same behaviour as me.
Ethernet & Wi-Fi connecting drops within an hour of start-up for me.
This is not acceptable in any modern home network.
I'd have never had to reboot or login to my unbranded ISP router after setup, the same for the Netgear EX8000 extender I'm now using instead.
I've sent 6 debug logs immediately after different kind of events & never had one reply from Netgear support, I don't even think they've opened them as several of the original logs I sent were empty & they didn't even mention it.
I don't think they have any intention of fixing these issues & these routers will never work properly.
3 months is too long without even any acknowledgement that these issues exist.
Ethernet & Wi-Fi connecting drops within an hour of start-up for me.
This is not acceptable in any modern home network.
I'd have never had to reboot or login to my unbranded ISP router after setup, the same for the Netgear EX8000 extender I'm now using instead.
I've sent 6 debug logs immediately after different kind of events & never had one reply from Netgear support, I don't even think they've opened them as several of the original logs I sent were empty & they didn't even mention it.
I don't think they have any intention of fixing these issues & these routers will never work properly.
3 months is too long without even any acknowledgement that these issues exist.
Exactly the same situation for me too.
Wi-Fi connecting drops within an 20-30 minutes of start-up.
The 5Ghz band disappear and appears again after a few minutes
Performance is not stable at all
Most of the time can't load websites on 5Ghz
GabboCH wrote:
Exactly the same behaviour as me.
Ethernet & Wi-Fi connecting drops within an hour of start-up for me.
This is not acceptable in any modern home network.
I'd have never had to reboot or login to my unbranded ISP router after setup, the same for the Netgear EX8000 extender I'm now using instead.
I've sent 6 debug logs immediately after different kind of events & never had one reply from Netgear support, I don't even think they've opened them as several of the original logs I sent were empty & they didn't even mention it.
I don't think they have any intention of fixing these issues & these routers will never work properly.
3 months is too long without even any acknowledgement that these issues exist.
The problem may, or may not stem from the same problem I'm seeing. I did find that setting the 5 Ghz band to "up to 2400 Mbps" will usually make the problem go away, but you may need to to a hard reset before making the change. (One of the problems I've observed is that more than a few experimental retries can actually lock 5 Ghz into permanent mumble mode. - Frankly, I'm not content to sit with 2400 Mbps, max. I paid for a device advertised as capable of 4800 Mbps and insist on getting what I paid for.
As far as the problem of getting responses, try choosing the 'Contact Support>Replace my defective product' as your choice when making your service request. Also, make certain you can retrieve the previous case numbers for your previous complaints as proof you've had this condition for a while now.
-- Personally, I purchased the extended support. My experience has been that my last several wireless routers have an average life of two - three years, so that extra year of services will actually help protect my investment. And, the paid services also sends my service requests to a group that is more likely to know what they are doing and less likely to issue a never-ending litany of band-aid fixes.
In any case, after trying everything the tech suggested and having no results you can live with, the will/may offer to do a replacement.
Good luck!
