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Forum Discussion
RAX80 Unstable
I have enabled smart wifi that merged 2.4 and 5 channels but I am facing unstable speeds. I am not sure if it is due to frequent switching of device between 2.4G and 5G or something else. When it is w...
Have had my RAX80 for 6 weeks now, and has been unstable since installing it. We have about 10 devices connected to it (iphone, iPad, Macbooks, etc.). and all have experienced unstability - sometimes it works great, othertimes not at all. Wired devices are all fine - great speeds and reliability.
Just got off phone with support: 888.638.4327 (here's to counteracting their attempts to make it so flippin' hard to find a number to get help!). Here's what their tech support had me do:
* Disable Smart Connect
* Change the 2.4 channel from Auto to 09
* Change the 5.0 channel from Auto to 44
* Change WAN Setup's MTU size from 1500 to 1460
* Download firmware (version 1.0.1.70... same version I already have) and update it... basically flash the ROM).
Now, I'll wait to see if this improves anything. If it doesn't, we'll try a hardware reset (paperclip in the hole). If that doesn't improve things, I'll be exchanging/returning this POS. BTW, the tech did say they've had many reports of problems like this and their engineering team is working on it. ;)
Reporting back... the config changes I made back in Feb per notes above seemed to help and I had stable internetw connection for a while. Unfortunately, the router is having connection problems again - this time with both wired and wireless connections. I posted on a more recent support thread with others reporting what I think is the same issue:
I also just filed a support request with Netgear. My patience is definitely growing thin with this device!