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What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Use the MultiGig port or Standard Internet port to connect to the Modem/ONT?
Do you see any AMBER LEDs on top when this happens?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200. https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-rout...
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. CAT6A STP if your using the multigig port between the RAXE and CM2000 for sure.
Use the MultiGig port or Standard Internet port to connect to the Modem/ONT?
Do you see any AMBER LEDs on top when this happens?
I figured out what happened. I went back through all the settings to check everything. Somehow I mistakenly switched Get IP from ISP to Static and that is what disconnected me from Internet.
