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RAXE500 Intermediate dropping (all channels) & 5g channel disappearing
Over the past week, my relatively new RAXE500 Nighthawk started to drop signals. I know it is the router vs my provider since this has occurred while I was using Apple TV which is connected via ethernet. The Apple TV was the only device working when this occurs. I have lost both 2.4GHz and 5.0GHz networks together but more often just losing the 5.0GHz network. It drops and then comes back on either quickly and/or stays off for a period of time. I have the most recent firmware v1.0.10.86 and this had never happened before. Sometimes the channel is visible but has no internet connection. Based on some internet searches, this is a systemic issue within Netgear. I have rebooted the router several times but the issue persists. Netgear is refusing to address my issue after spending nearly $700 on one of their best routers in April 2022. As someone that works from home & uses frequent video chats, this is unacceptable. Please help!!
4 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 or 149 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Might update FW as your not on the most current version:
I'd factory reset and setup from scratch afterwards.
Thanks for the advice. I checked to be sure I had the most current firmware. Every time I would use the app, it said my firmware was up to date. That didn't seem right since it has been over a year since I recall any updates. I went online to see the most current version and realized mine was old (v1.0.10.86). I downloaded the most current firmware (v1.0.12.96) on my Mac and then forced the update. That was a couple days ago. I haven't noticed any drops yet. I did notice a slight reduction to my internet speeds of 940 up and 940 down. I have seen 3-30% reduction to max speeds especially the download speeds. Before the update, my speeds were always the max of 940 & 940 (sometimes slightly above).
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.I'd factory reset and setup from scratch afterwards.
Be sure to test speeds with a wired PC first soon after the factory reset. Don't enable any Armor, Access Controls or Traffic meter. Be sure to set up with a web browser: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 10 seconds then release.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-routerOr use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router
I am experiencing the exact same issue over the past week. I never had any issues since purchasing (new) & installing the router in April 2022. There is no doubt something systemic going on here. I have firmware v1.0.10.86.
