NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Tigerwife's avatar
Tigerwife
Guide
Sep 26, 2023
Solved

RAXE500 power adapter replacement................

HI Guys

 

I found that it is NOT possible to buy a replacement adapter for RAXE500 / RAX200

It come with 19V 3.16A 7.4mm PD........ but the biggest problem is the 7.4mm without a middle pin inside the plug....   There are NO replacement adapter can find from market........ 

all 7.4mm PD come with a middle pins which is NOT possible plug into the router......

 

I wonder why Netgear using such adapter standard.......

 

who can find a replacement adapter from market???

amazon, ebay and taobao,  NO seller can supply the same adapter.......

 

What if the adapter out of order?? the router end of life as well???

 

Best Regards

Tiger

30 Replies

Sort By
    • Tigerwife's avatar
      Tigerwife
      Guide
      Sep 27, 2023

      Hi,

      You guys won't believe it....
      I opened a ticket to ask Netgear official support at www.netgear.com

      ***********************************************************************************************************************************
      I understand that you are planning to purchase a spare power adaptor for your RAXE500, I have checked our online store, and unfortunately, we don't have it available. You may try and look for it from the nearest electronics store in your location.
      ***********************************************************************************************************************************
      Above is what Netgear support staff reply me officially... Bravo!


      End up, I contact Netgear Hong Kong local distributor and they have brand new power adapter for USD$45
      I just pickup from their office today
      Yes, USD$45 is very expensive for a adapter only... but they have a REAL solution at least.

      I can't believe Netgear asking me to buy adapter from electronics store nearby.... I have told them the adapter is NOT common one already..........

      For all other big brand e.g. Asus, Dell, Lenovo, Adata, Western Digital, when I open ticket online at their main website and their support staff will refer the case to my local vendor or supply solutions to me directly.

      Please noted that my router is still under warranty and I just purchased it about a week only... For reason why I want to purchase a spare power adapter, as I want to avoid single point of failure, just a cold standby power adapter. As I am using the router in my office

      I cannot believe how poor for Netgear main office online support......
      You guys should consider Netgear after sales service online.........

      Thanks and good luck.

       

      p.s. I attached the adapter photo here, you guys can take a look.

      Best Regards,
      Tiger....

      • michaelkenward's avatar
        michaelkenward
        Guru
        Sep 27, 2023
        Tigerwife wrote:

        I can't believe Netgear asking me to buy adapter from electronics store nearby.... I have told them the adapter is NOT common one already..........

        This advice from Netgear makes a lot of sense.

         

        Netgear's adapters are mostly "industry standard" transformers. It makes no sense for someone like Netgear to create a unique design for this sort of thing.

         

        Netgear does not sell replacement power adapters in most markers. Any generic transformer will work, as long as it has the right volts, enough amps and a tip with the right (+/-) polarity and dimensions. (Look at the label on your device or the old adapter.)

         

        The details you need should be on the old adapter, on a label on the device itself and in its manual.

        You can find suitable adapters in all the usual places. Some will even list compatibility with different Netgear hardware. (Just looked on eBay and found dozens of them.)

         

        Some generic adapters come with a set of tips that will fit a range of different devices.

         

        My take is that the Netgear support person was giving you sound advice that could save you money.

         

        If you have an adapter that works, you could plug in the spare one from Japan. Don't connect it to the router.

         

        If it goes bang you have lost nothing. If it works you now have two working adapters.

         

        I have done this with several Netgear adapters that say "120 volts". Not one has failed when used at 240 volts.

         

        My theory is that it is a regulatory thing. It is easier to label things 120V and then forget about whatever consumers tests you may have to make before you can slap 120-240V on the device.