Rax40 can’t connect to internet

[Chick832]

Received the router today and spent 2 hours to setup but in vain.

From app it often says can’t connect to internet. No matter how many times to power off and on, still can not detect internet, even with reset.

Internet connection goes smooth if using another router. Very frustrated as this is the first time to use Netgear.

Could anyone share the solutions?

[Christian_R · Accepted solution]

Hello Chick82, 

Please factory reset the router by holding down on the reset button for 15+ seconds. After doing so please use the Nighthawk app to setup the router. Furthermore, you may also contact our support team for setup assistance: https://www.netgear.com/support/default.aspx

Christian 

[Chick832]

Dears
Anyone could help ? I’m very frustrated as spent much money and time on it ? Great tks!

[Christian_R · Accepted solution]

Hello Chick82, 

Please factory reset the router by holding down on the reset button for 15+ seconds. After doing so please use the Nighthawk app to setup the router. Furthermore, you may also contact our support team for setup assistance: https://www.netgear.com/support/default.aspx

Christian 

[Chick832]

After resetting 3 times it suddenly works
Thanks god!

However once connected to internet successfully ,
I can’t send photo via WhatsApp but sending text is ok. Any clue on router setup ?