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Forum Discussion

Greekst's avatar
Greekst
Tutor
Aug 13, 2019

Rax80 smart connect issue wifi dropping

Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
DaddyXLongLegs's avatar
DaddyXLongLegs
Aspirant
Sep 11, 2019

I'm encountering the same issue.My RAX80 firmware is 1.0.1.62 with SmartConnect enabled.The wifi is good to my Samsung S10+ but fracturing to my Samsung A70 and Tab S6. It always disconnected suddendly

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Sep 11, 2019

DaddyXLongLegs & GabboCH, 

 

Please try changing the wifi channels. Also, are you able to identify which band the client is on when it disconnects and how often? 

 

~Christian 

  • GabboCH's avatar
    GabboCH
    Apprentice
    Sep 12, 2019
    It seems to happen to me on both 2.4G & 5G but it depends on the device.
    I didn't change the channels manually so I'd expect both are set to AUTO but I will try to check next week.
    My LG G5 is mainly connected with 2.4G and often disconnects.
    My Philips tv 55OLED803 cannot connect at all to the 2.4G channel.
    It will connect to the 5G channel but throughout is slow (e.g. youtube defaults to 240p or 480p video quality).

    If I connect via cable I have 1080p/4k videos with almost instantaneous load times.

    After next week my family is away so I have the chance to reset everything & experiment so will post back some of my findings.
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Sep 12, 2019

      GabboCH - Thanks for getting back. Looking forward to your next update!


      ~Christian 

      • GabboCH's avatar
        GabboCH
        Apprentice
        Sep 13, 2019
        I managed to find some time quickly last night to investigate.
        I found that 2.4G network would not stay connected to anything. (Phone, tv, camera, laptop).
        It would connect, disconnect, connect, disconnect every 5s.
        5G would hold a connection but with really really slow throughput.

        So I tried a factory reset.
        I connected with the Nightgear app & enabled SmartConnect (one ssid is my preferred solution).
        I then logged into the web interface to configure as an access point.
        Afterwards it was not possible at all to connect any device to the Wi-Fi connection.
        Same behaviour as previously with 2.4G (5s connect, disconnect).

        I logged in again via a Ethernet connection to the web interface & disabled Smart Connect & AX (router restarted).

        Now I seem to have a stable 2.4G & 5G connection (youtube streaming at 1080p for >2 hours) so I will leave it a few days to test.
        A big improvement over the previous state.

        I was in a rush & afterwards realised my mistake, I should have disabled AX & SmartConnect individually to try to identify the main cause.
        I will try this in a week when I have some time off & post back.

        I would really like one Ssid & can live without AX for now....


        Gabbo