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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
DaddyXLongLegs & GabboCH,
Please try changing the wifi channels. Also, are you able to identify which band the client is on when it disconnects and how often?
~Christian
It seems to happen to me on both 2.4G & 5G but it depends on the device.
I didn't change the channels manually so I'd expect both are set to AUTO but I will try to check next week.
My LG G5 is mainly connected with 2.4G and often disconnects.
My Philips tv 55OLED803 cannot connect at all to the 2.4G channel.
It will connect to the 5G channel but throughout is slow (e.g. youtube defaults to 240p or 480p video quality).
If I connect via cable I have 1080p/4k videos with almost instantaneous load times.
After next week my family is away so I have the chance to reset everything & experiment so will post back some of my findings.
I didn't change the channels manually so I'd expect both are set to AUTO but I will try to check next week.
My LG G5 is mainly connected with 2.4G and often disconnects.
My Philips tv 55OLED803 cannot connect at all to the 2.4G channel.
It will connect to the 5G channel but throughout is slow (e.g. youtube defaults to 240p or 480p video quality).
If I connect via cable I have 1080p/4k videos with almost instantaneous load times.
After next week my family is away so I have the chance to reset everything & experiment so will post back some of my findings.
GabboCH - Thanks for getting back. Looking forward to your next update!
~Christian- I managed to find some time quickly last night to investigate.
I found that 2.4G network would not stay connected to anything. (Phone, tv, camera, laptop).
It would connect, disconnect, connect, disconnect every 5s.
5G would hold a connection but with really really slow throughput.
So I tried a factory reset.
I connected with the Nightgear app & enabled SmartConnect (one ssid is my preferred solution).
I then logged into the web interface to configure as an access point.
Afterwards it was not possible at all to connect any device to the Wi-Fi connection.
Same behaviour as previously with 2.4G (5s connect, disconnect).
I logged in again via a Ethernet connection to the web interface & disabled Smart Connect & AX (router restarted).
Now I seem to have a stable 2.4G & 5G connection (youtube streaming at 1080p for >2 hours) so I will leave it a few days to test.
A big improvement over the previous state.
I was in a rush & afterwards realised my mistake, I should have disabled AX & SmartConnect individually to try to identify the main cause.
I will try this in a week when I have some time off & post back.
I would really like one Ssid & can live without AX for now....
Gabbo After a few months of these problems, I finally realized my tvs had good wifi speed, but not my computers. Today, I went to the computer manufacturer, and found out many people have solved this problem not with reboots or anything, but by,
Deleting an application on my computer called smartbyte and the drivers associated with it, in which I didn't even know this program was installed on my computer. After doing this, on both my computer and laptop, problem fixed 100%.
I recommend trying this. Hopefully this is the problem with most.
- I've got an empty house this week so I enabled smart connect via the nighthawk app this morning so I now have one SSID for 2.4G & 5G.
So far I've had a day of good internet connection on all devices including the Philips TVs & both mobiles & have been running full quality streaming on YouTube for several hours without issues.
If all is still stable tomorrow I'll see what happens with AX enabled again. - Its been a while so I thought I'd post an update.
Since my last post my Wi-Fi had been fairly stable on both channels but I had one occurrence of my phone constantly disconnecting & connecting.
A reboot of the router resolved the problem.
On a side note, I found that my YouTube streaming quality dropping to 340p was partly due to my Sonos configuration.
I had one speaker connected to the router via Ethernet & was trying to stream the audio to all speakers in the house.
In this condition, Sonos uses the main Wi-Fi to stream from the Sonos beam to the Ethernet connected speaker instead of using the private Sonosnet.
According to Sonos support this was overloading the Wi-Fi with uncompressed audio from the beam.
After disconnecting the Sonos speaker Ethernet cable, I was back to 4k streaming.
I was thinking that this could have also been causing the reconnection on my phone so will give it another few weeks to see if it remains stable without the interference from the Sonos devices.
Gabbo