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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
I am having this same issue. I disabled the Smartwifi (2.5 -5ghz auto switching). It got better. I did notice another poster in this thread was soley in Access Point (AP) mode. This is how I keep my configuration. I wonder if this issue hasn't really been uncovered because the primary use for this is in router mode. I still get issues with my RAX80 AP just dropping. Its like the AP stops working and reboots and disconnects all clients. On my phone Ill attempt to reconnect but it will give me a "password incorrect" error. I will enter the correct password (even though its stored in my phone) and it will still give me the error. I will go and reboot the AP and once it comes back up everything reconnects back to normal with no issues. I ran wifi analyser in my house and while the 2.4 ghz network is slightly congested, the 5ghz is virtually wide open and my 5GHZ has its own channel. with no others nearby.
I am running V1.0.1.64_1.0.27 which is the latest version I have automatically avaialbe from my router's software (as of 09/29/2019).
Also, a side issue, when I attempt to configure my 5GHZ from long preamble to short preamble, the configuration will not save. The 2.4Ghz network applies and saves just fine. I have done this serveral times. I have attempted this before and after a restore
- I have the exact same problem as AGJ. Hard connection works, however my WiFi is exactly as previously described since the last update. Please patch this soon, my WiFi is not reliable at all.
- Terrible connection reliability!!! Really frustrated! I’m going to revert to a lower model! It worked way better than this one!!! Weird!!!
I just purchased this router yesterday, and after a painful setup process it works fine now - but I also cannot get the preamble on 5GHz to save when I change it to Short Preamble.
Has anyone found a fix for this?
I found that after updating the firmware, some settings turned themselves off/on (Coexistence on 2.4Ghz, as an example, turned itself off).
Also getting really poor performance on the 2.4GHz range with the channel set to Auto. Going to flip it to Manual and see how I go.
It's not working fine now by your own admission. Poor performance on 2.4 isin't working fine.
Welcome to the mess that this router is on a daily basis, like I said before, if you have the opportunity to return it do it and save yourself a lot of headache and money.
I was also unable to change preamble back in March. It always reverts to long it seems... haven't tried again recently.
mateverywhere wrote:I just purchased this router yesterday, and after a painful setup process it works fine now - but I also cannot get the preamble on 5GHz to save when I change it to Short Preamble.
Has anyone found a fix for this?
I found that after updating the firmware, some settings turned themselves off/on (Coexistence on 2.4Ghz, as an example, turned itself off).
Also getting really poor performance on the 2.4GHz range with the channel set to Auto. Going to flip it to Manual and see how I go.
- I also noticed that after the update to the 64 firmware, smart connect was disabled by default.
I was hoping this was the first sort of acceptance that there was a problem..... But I'm still waiting.
After lots of monitoring and debug logs I have concluded that 5G basically doesn't work on my router.
The connect/disconnect issue seems to be my devices attempting to connect at different 5g speeds, being unsuccessful, then switching to 2.4G, noticing 5g is available, failing to connect, ditching back to 2.4G.
I also have slow performance on 2.4G (usually 72mbps link rate) but at least it's stable.
I also have problems with several devices maintaining a connection like my tv's, wyze cams & Sonos even though exactly the same devices are connected at the same time.
I'm with the others, at the moment I can only recommend that you return the router if you have the chance.
I've had it more than three months so my free support had also now expired & I'm no closer to a working solution.
At the weekend I'm going to replace it with my old router & use cable connections for my devices in the basement.
I've had enough of all my family complaint that You Tube/Netflix is like watching Minecraft or they are back to dial-up modem speeds when browsing the internet.