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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Well. Went back to the drawing board. Removed my RAX80 and EAX80 went back to my ATT Arris BGW210-700 added their Airties 4920 extender. Not as blazing fast but at least it is stable. Now I have useable internet in my front room and the devices connected to the extender can stream without buffering. Not sure what to do with my $600 in Netgear garbage. If I sell it I am sure I will get a request for a return. Stuck with an expensive paperweight. Months and no solution
Hey all. I've bit the bullet and returned mine to amazon for a full refund. I was outside of the 90 day full warranty but as it's a 2 year hardware warranty they honoured the refund due to the fact it was not fit for purpose. Being told to disable the AX function to make the router work is just unacceptable. The funds are now back in my account. I will be waiting for black Friday to get another AX router. I wouldn't say no to another netgear but will be making sure I fully check reviews before Re purchasing. I noticed the price of this model has dropped £50 since the recent issues. Hope you all get resolutions.
Excellent, it's good you were able to return it for a refund!
After offering me an RMA, Netgear closed the issue as resolved! Ridiculous.
I posted in the other RAX80 thread (there's already 2 long threads about it on this forum) but I've been having the same problems as you all. RMA’d the first router. Second one still having issues with disconnects and just poor WiFi all around. Setting channels manually has not helped. My 5ghz band just disappears sometimes even though it’s on a non-radar channel. I’m assuming this can all be fixed with firmware. I'm not really sure what to do now. I can't re-sell a broken router and if an RMA didn't fix the problems the first time I doubt they'll fix it with another. I really wish I could just pay a small amount to Netgear to upgrade to one of the routers that doesn't have any issues.
Christian_R& @Netgear please get these issues sorted out or give me some way to switch this router out for another. I've been a Netgear customer for quite a while now and it's a bit disappointing this has gone on so long without resolution.
I don't think upgrading to another RAX router will help. I had the top-of-the-line Tri-Band RAX200, and one was of the first people to post about this issue here. Thankfully I was within my return window on Amazon and got my $600+ back, but I'd advise everyone to avoid the entire RAX line. I'll look into AX routers in the future when the technology matures a bit, but Netgear clearly rushed this series to market without proper QA, and are leaving plenty of loyal customers in a lurch with very expensive paperweights.
The next AX router I get will certainly not have a Netgear logo on it, and I'd suggest that everyone else look into other brands like ASUS as well.
This is inexcusable on Netgear's part, and their unwillingness to admit a widespread problem with the RAX series is shocking.
- Interesting.
I might try this as well, going down the hardware refund route as my 90 day no question return time is over.
I have a hardware warranty for 24 months.- Amazon were pretty understanding and even though I was well outside of 90 days they offered me a refund the first time I called them. Worth a shot. Make sure you have a case number from netgear as they will ask you to contact netgear support first.
- SirLansalot I would be interested to know what you choose next!
- I'm eying up the asus ax11000. It's £380 at moment with nothing but great reviews. I was going to wait till black Friday in case they discount it. Looks much better than the nighthawk 8. Especially with tri band and their in built vpn and UI is supposed to be superior.
- GabboCH also their range seems to have full WiFi 6 mesh functionality. (although it is astronomically expensive) 😂
- I'm kicking myself I didn't get the Asus mesh bundle I saw & try to find somewhere to hide it that the wife didn't complain too much.
Amazon support is always awesome.
I've returned a guitar from Switzerland before where the new postage & return postage cost more than the guitar itself.
I hope the company I used to buy it here are as good...
