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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Excellent, it's good you were able to return it for a refund!
After offering me an RMA, Netgear closed the issue as resolved! Ridiculous.
I posted in the other RAX80 thread (there's already 2 long threads about it on this forum) but I've been having the same problems as you all. RMA’d the first router. Second one still having issues with disconnects and just poor WiFi all around. Setting channels manually has not helped. My 5ghz band just disappears sometimes even though it’s on a non-radar channel. I’m assuming this can all be fixed with firmware. I'm not really sure what to do now. I can't re-sell a broken router and if an RMA didn't fix the problems the first time I doubt they'll fix it with another. I really wish I could just pay a small amount to Netgear to upgrade to one of the routers that doesn't have any issues.
Christian_R& @Netgear please get these issues sorted out or give me some way to switch this router out for another. I've been a Netgear customer for quite a while now and it's a bit disappointing this has gone on so long without resolution.
I don't think upgrading to another RAX router will help. I had the top-of-the-line Tri-Band RAX200, and one was of the first people to post about this issue here. Thankfully I was within my return window on Amazon and got my $600+ back, but I'd advise everyone to avoid the entire RAX line. I'll look into AX routers in the future when the technology matures a bit, but Netgear clearly rushed this series to market without proper QA, and are leaving plenty of loyal customers in a lurch with very expensive paperweights.
The next AX router I get will certainly not have a Netgear logo on it, and I'd suggest that everyone else look into other brands like ASUS as well.
This is inexcusable on Netgear's part, and their unwillingness to admit a widespread problem with the RAX series is shocking.
- This is the most disappointing & frustrating part for me, the lack of acknowledgment that there is anything wrong or anyone who has any idea how to fix it.
I've been in contact with the support guys for about 2 weeks and only today was my case forwarded onto the engineering team still without a suggestion that there may be a real problem.
I was really hoping for a beta firmware or something to try to fix the issue rather that trying to identify what the issue is.
There was an authentication issue with on another RAX (120 I think) which was acknowledged & fixed very fast.
The lack of response here makes me think they know the issues but have no solution yet.
Knowing this would at least make me feel better.
However from Netgears side if they do hold their hands up & are unable to resolve the problem then they have to replace a lot of routers. Keep quiet & they have no obligation as "there is no problem".
