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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Hey all. I've bit the bullet and returned mine to amazon for a full refund. I was outside of the 90 day full warranty but as it's a 2 year hardware warranty they honoured the refund due to the fact it was not fit for purpose. Being told to disable the AX function to make the router work is just unacceptable. The funds are now back in my account. I will be waiting for black Friday to get another AX router. I wouldn't say no to another netgear but will be making sure I fully check reviews before Re purchasing. I noticed the price of this model has dropped £50 since the recent issues. Hope you all get resolutions.
Interesting.
I might try this as well, going down the hardware refund route as my 90 day no question return time is over.
I have a hardware warranty for 24 months.
I might try this as well, going down the hardware refund route as my 90 day no question return time is over.
I have a hardware warranty for 24 months.
- Amazon were pretty understanding and even though I was well outside of 90 days they offered me a refund the first time I called them. Worth a shot. Make sure you have a case number from netgear as they will ask you to contact netgear support first.