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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
I'm kicking myself I didn't get the Asus mesh bundle I saw & try to find somewhere to hide it that the wife didn't complain too much.
Amazon support is always awesome.
I've returned a guitar from Switzerland before where the new postage & return postage cost more than the guitar itself.
I hope the company I used to buy it here are as good...
Amazon support is always awesome.
I've returned a guitar from Switzerland before where the new postage & return postage cost more than the guitar itself.
I hope the company I used to buy it here are as good...
Date: Mon, 11 Nov 2019 21:53:33 +0000
Subject: Re: Rax80 smart connect issue wifi dropping (NETGEAR Communities Subscription Update)
I have written to Netgear support twice today waiting for acknowledgement but I don’t foresee a problem. My complimentary phone support expires at the end of January 2020 I have also taken out a 3 month 24/7 Unlimited support that overlaps into February. This may seem strange given i am not a happy customer but I’m actually excited about its future as WiFi 6 is the way forward and being involved in future proofing the new technology. I have got to be positive.
I think initially I felt the same way, Netgear products have been reliable for many years so surely they will recognize a problem and come out with a fix. Unfortunately having a positive attitude won't just will a fix into existence :)
Now after months and months of resetting the router several times a day I have zero confidence in Netgear's support for this issue as they don't even acknowledge a problem or provide an open ended statement, "We're aware of and looking into lock-up issues on the RAX80."
Customer support needs to allow for issues that aren't on their canned menu of support questions. It's a firmware bug on their end, not a "user didn't configure XYZ correctly", or "hardware is bad therefore user needs an RMA replacement unit." I don't require email support, phone support, or anything of the like. I require the ability to submit to them a defect and get a reasonable response about when their defect might be fixed. Or offer to refund the me for it.