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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
I tweeted netgearhelp about the issues I was experiencing with having to power-cycle the router several times a day and the absolutely atrocious support I initially received. In sing-song voice: "Sir, we will surely update your support case with all of the information you have provided us, and will refund you the money if the RMA doesn't work out." And then they offered the RMA and closed the case. Brilliant.
So, now after their twitter help account intervened, it's at a level 2 support center and has gained some traction, at least it has stayed open and they are gathering information like the log files and config settings on the router to (hopefully) forward to their engineering team. Someone had said there is a debug page I was unaware of. So, if you go to your router 192.168.1.1/debug.htm you can actually download a debug logfile from the router. Even if you haven't enabled "Start Debug Log Capture when boot up" it still will save off a zipfile "Debug_log.zip" when you press the button "Save Debug Log". I started going through and there was quite a treasure trove (for someone familiar with debugging embedded systems) of kernel panicks, stack traces, watchdog timers being hit, locked up processes, some issues around the Broadcom chip, etc etc. I think there is enough information available that if the right person on their team looks at it then they could resolve the issue.
They just need to get past the first phase of debugging:
Phase 1: DENIAL
:-D cheers
- I've been providing debug logs of all of my issues for a week & so far the only response is we need more logs & details about the problems...
There's is no way Netgear don't know there is an issue given the number of problems with the RAX family reported on these forums.
I'm guessing the complete radio silence is not a good sign....- Yep. Delay delay delay until you can’t return it. I think our only remedy is a class action against this **bleep** company who doesn’t give a **bleep** about their customers. I am going to drop all of my Netgear stuff including older switches that work fine. Can’t support a garbage company who has no answers in 6 months. Bet they release new products and the. Will stop supporting this junk.
For what it's worth, disabling Smart Connect, MU-MIMO, AX Wifi, and Implicit Beamforming, while also manually selecting channels seems to have solved a lot of the Wifi problems for me... for now. Fingers crossed it keeps up but my hopes aren't super high.
It's pretty disappointing that I have to disable basically everything that I paid so much extra for on this router just to get it to function somewhat properly.