Rax80 smart connect issue wifi dropping

To paraphrase what I wrote in another thread on this topic:  Netgear has agreed to refund me for the RAX80 router.  I have to ship it back to them using a label they've provided and I've also provided them the receipt.  I opened a support ticket right around the 90 day mark of having owned it, I may have even been slightly over however I did call them out on twitter for the absolutely atrocious support I was given when I initally called about these issues.  Their foreign support staff made a bunch of promises, then promptly closed the case the next day!!!!!

I was literally having to reset the router several times a day.  There is a slight improvement after having done a factory reset and installing the last two latest versions of the firmware up to 1.0.1.70.  And still, I have been having to reset (i.e. power cycle) the router several times weekly. It locks up and no traffic, ethernet or Wifi, can out to the web.  In all cases I've verified my cable modem is separately working fine.

Bottom line, once I get the refund I cannot see ever going back to a Netgear product if they cannot directly address the stability issue on their product.  It's pretty unbelievable they claimed in the support ticket to not be able to reproduce the issues.  Well, dozens and dozens of customers on the forums can, so why not by back all of the devices exhibiting the issue and figure it out.  Makes no logical sense the way their support and troubleshooting functions.  Clearly these are not "user doesn't know what he or she is doing" issues and that there are defects in firmware and/or hardware.