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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Hello Everyone,
Our engineering team is currently investigating similar reports and I will be sure to provide an update as soon as possible. For anyone interested in working with us directly, please feel free to send me a message with your contact info and serial number.
Thank you for your patience,
Christian
Good afternoon Christian. My name is Matthew K and I have been having this exact experience since I bought this router last April, 2019. I have talked with support more times than I could even begin to tell you and I haven't heard anything about a fix to this issue from a single Netgear support agent. I have always bought Netgear everything and I am so disappointed and flabbergasted that I have just dealt with the horrific issues because I feel embarrassed to have such a bad piece of equipment. I don't understand why it has taken so many different people to complain before any of us even received a notice from Netgear that they are aware of this issue. The serial number of my Netgear Nighthawk ax80 is as follows :
- Anyone tried the new firmware?
The release notes don't sound like they address any of our issues. My firmware notes only mention support for China.... I am in the USA so that does not sound promising.
My RAX200 has been just as bad as ever. Every day I debate just biting the bullet and getting a competitor's router, but the fact that I paid $600 for essentially a just-decent 2.4ghz router is making me fall for the sunk-cost fallacy.
- I've got my eye on the TpLink archer AX6000 which seems to have some nice reviews & great real world test on Digitec (the Amazon of Switzerland).
Until now I've been in a similar situation to you, hoping a new firmware will suddenly transform this from a paperweight to a top end router.
If this firmware doesn't really improve anything I'll try to return it as not fit for purpose, got plenty of time on my hands to try to sort it out at home these days. I'm not technical like most of you. I bought this winged 8 channel 2 band router and I have the same problem today all of you have had for more than half a year. Everything connects and diconnects. Not what a consumer wants. Hundreds of 5 star reviews. What were all those people thinking???? I'm upset. What's the point of good looking plastic that doesn't work????
GabboCH wrote:
I've got my eye on the TpLink archer AX6000 which seems to have some nice reviews & great real world test on Digitec (the Amazon of Switzerland).
Until now I've been in a similar situation to you, hoping a new firmware will suddenly transform this from a paperweight to a top end router.
If this firmware doesn't really improve anything I'll try to return it as not fit for purpose, got plenty of time on my hands to try to sort it out at home these days.- These days I'd say a big majority or reviews are completely fake or paid reviews (like 50% or more).
I don't trust any website or YouTube reviews these days as 90% are sponsored by the supplier... Bad review = no more products to review for free.
Netgear have actually been quite smart with this one.
They 100% know it doesn't work but offer 90 days free support which fools many people into following the support route (I mean nobody would expect them to sell such a bad product right that couldn't be fixed with a few settings or firmware updates).
By the time people realise there is nothing Netgear will do to help you make it work you are passed the return date & Netgear have their money...
Whilst technically capable on paper my main reason for choosing this was it was a little more
vidually appealing to put in the living than something with 12 spider legs.
I have still not been able to return it so am €300 it of pocket.
If you are able to return yours I'd take it straight back to the shop.
You'll just be eating hours trying different settings, firmware or constantly unplugging the device without any success.
A good product should work straight out of the box, require minimal setup & then never need touching again...
This is what I'd expect for my €300 anyway...