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Re: Router freezes
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Router freezes
Hi
I have my RAX120 for more den 1.5 years, and was very happy and satisfied with it until a few weeks ago
the router has the latest firmware 1.2.1.22
but from time to time (sometimes a few weeks, somtimes a few days) the router freezes, and no connect is possbile any longer
the only way the get my router run ist to turn it off and on again
i cannot check the logs to find out what the problem could be, butwhen turning off and on, the logs are cleaned
this situation is very unsatisfying
does someone else knows of similar problems ? does someone have a solution ?
greetings
Thomas
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Re: Router freezes
Hi Thomas,
Did the issue began occurring on this firmware version?
Regards,
Christian
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Re: Router freezes
Hi Christian
It occurs with the latest firmware (1.2.1.22) more often as with the previous firmware, I am sorry but I cannot say by sure when this problem started to begin.
because after this happened more often, I tried to get information from the router log, so I configured the router to send me the log by mail once a day. and I started by the end of march, and as I mentioned before, I am not sure when I did install the latest firmware, but I think it was sometime in April.
best regards
Thomas
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Re: Router freezes
Hi Thomas,
You may try reverting to the previous firmware version to see if that helps with your issue.
https://kb.netgear.com/000062689/RAX120-Firmware-Version-1-2-0-16
Christian
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Re: Router freezes
Hello Christian
I installed now the previous firmware, and will check the next few days and weeks, if my problem is solved or not
Thank you for your advice in advance
I hope this will solve my problem
best regards
Thomas
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Re: Router freezes
Hi Christian
I already can say that installing the previous Firmware, does not help
since yesterday, the router freezes 2 times, no chance to connect with another device, nor with WLAN
only POWER OFF helps, dan then all logs are deleted, so I cannot try to find out, what event occurs immediately befor freezing happens
best regards
Thomas
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Re: Router freezes
Hi Thomas,
Thanks for the update! Can you send me a private message with the following info. I'd like for our support team to reach out for assistance.
Email:
Phone:
Preferred Contact Time: (including time zone)
Router Serial Number:
Thanks,
Christian
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