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Forum Discussion

nhnative's avatar
nhnative
Aspirant
Aug 31, 2019
Solved

Sudden loss of 5G1 and 5G2

PC running Windows 10 64 Bit.  Updated to the latest firmware version.  Shut PC down one night and everything was fine.  When I started the following morning 5G1 and 5G2 were missing.  Spoke to provi...
  • plemans's avatar
    plemans
    Sep 07, 2019
    I like smart connect as it does band steering but some prefer their bands separated out. Glad to hear it fixed the problem. If you mark the answer as solved it'll help out the next person with this problem
plemans's avatar
plemans
Guru
Sep 07, 2019

What firmware is on it?

in version 1.0.4.28, the smart connect single ssid feature was added to all 3 bands. Maybe your router auto-updated and now all the bands are combined. It possibly defaulted to using the 2.4ghz ssid. 

nhnative's avatar
nhnative
Aspirant
Sep 07, 2019

1.0.4.46

  • plemans's avatar
    plemans
    Guru
    Sep 07, 2019
    So if you want them separated back out, you need to disable smart connect or downgrade the firmware.
    • nhnative's avatar
      nhnative
      Aspirant
      Sep 07, 2019

      Does it make any sense to do that?

       

      • nhnative's avatar
        nhnative
        Aspirant
        Sep 07, 2019

        I turned off Smart Connect and they came back as you said.  Thank you very much for you help.