I have had a case opened with Netgear technical support since 11/2023. The issue has been escalated to Level 2, and then to Engineering, but the issue is still unresolved. How can I escalate my case?
I have had a case opened with Netgear technical support since 11/2023. The issue has been escalated to Level 2, and then to Engineering, but the issue is still unresolved. How can I escalate my case?
Did you try to find solutions in this place? Might be worth trying.
You should know that this community is essentially a user-to-user venue to talk about technical issues, with some input from a small band of Netgear techies.
Most of the answers here come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
