× NETGEAR would like to hear from you about specific features so we can improve your experience. To participate in this survey please click HERE.
Reply

Unable to Change 5g WiFi Channel on RAX*)

LorneDmitruk
Aspirant

Unable to Change 5g WiFi Channel on RAX*)

Hi,

 

I have a RAX80, firmware V1.0.3.106_1.0.50, Region Canada and it will not let me change the 5G channel from 44 to anything else.

Channel36 + 40 + 44(P) + 48
 
ModeUp to 2400 Mbps

 

When I click to change the channel I get the following listing.

 

nighthawkchannellist.png

 

It doesn't matter what channel I choose, after I click apply it always reverts back to channel 44.

 

In addition I also have an older Nighthawk X6S Tri-Band Mesh Extender and it's 5G is set to channel 161 no problem.

 

This is a real pain as access to the 5G connection is unstable.  So any suggestions as to how to fix this issue would be greatly appreciated.

 

Cheers

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 1 of 4
LorneDmitruk
Aspirant

Re: Unable to Change 5g WiFi Channel on RAX*)

nighthawkchannellist.png

 

 

 

Here's the screen shot of the channel picklist.

 

Message 2 of 4
Christian_R
NETGEAR Employee Retired

Re: Unable to Change 5g WiFi Channel on RAX*)

Hello LorneDmitruk,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

Message 3 of 4
LorneDmitruk
Aspirant

Re: Unable to Change 5g WiFi Channel on RAX*)

Hi,

 

Unfortunately I purchased my unit in January and it is out of the 90 day support window.

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 569 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E