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Forum Discussion
We are constantly having our RAX 200 drop in and out / buffering
We are constantly having our RAX 200 drop in and out / buffering; since we purchased the gear about 3 years ago. The App will drop all of our Extenders (4 each) from view and once we reset the router & modem they become visible. We must reset the router and modem daily and sometimes multiple times daily. We've had our service provider out multiple times and two things have occurred. One, they've stated our line is good, each time, (500Mbs/s) and the issues are with our router. Two, they won't come back out unless we pay a fee. Of note, our Router, Modem, and all 4 Extenders are Netgear. We have Netgear's latest firmware on all devices. If anyone has a recommendation, other than buy different equipment, please recommend and ask that you keep it simple.
2 Replies
I never recommend using more than 1 extender. If you're needing more than 1, you should be switching to a full mesh system like the netgear orbi's (highly recommend the tribands if needing more than 1)
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Does this still happen with ALL Extenders turned OFF? How about testing just 1 extender?
What is the size of the home in Sq Feet?
What is the distances between the RAX router and these 4 extenders?
What is the brand and model of these extenders?
What channel configurations are currently set on the router?
Is Smart Connect enabled or disabled on the RAX router?
