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having trouble with my xbox series x staying connected

Draama
Aspirant

having trouble with my xbox series x staying connected

I recently bought an new xbox seriex x anf for some reason it seems almost everyday around 11pp to 4 am the internet connection will drop on it about 5-10 times in an hour and each drop lasts about 15-30 seconds sometimes it drops and wont even reconnect ill have to reput in the password or restart the console i have tried multiple things like setting an static ip, port fowarding, even changing the channels for less traffic (changing the channel helped a little) im lost on what to do.xbox community some have this problem some dont some says its a router problem. also to note i had previously an xbox one x never had this problem its in the same spot as it once was. 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 1 of 5
Christian_R
NETGEAR Employee Retired

Re: having trouble with my xbox series x staying connected

Hello Draama,

 

What firmware version is your router currently on? I would recommend checking for a firmware update. 

 

Christian 

Message 2 of 5
Draama
Aspirant

Re: having trouble with my xbox series x staying connected

Currently up to date version V1.0.3.106_1.0.50
Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 3 of 5
Christian_R
NETGEAR Employee Retired

Re: having trouble with my xbox series x staying connected

Hello, 

 

Have you had a moment to get in contact with our support team or Microsoft? Are any other devices having issues staying connected to the network?

 

Christian 

Message 4 of 5
Draama
Aspirant

Re: having trouble with my xbox series x staying connected

No not yet and nope everything else works fine even my old Xbox stayed connected without any drops. I haven’t had any problems since I plugged it in via Ethernet cable
Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 5 of 5
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