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mikitimsit
Sep 20, 2023Aspirant
netgear ax6000
hi i have this router all the lights on but he don’t respond to anything
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mikitimsit wrote:
hi i have this router all the lights on but he don’t respond to anythingThat does not tell us much.
Is the router connected to a PC?
Does it broadcast wifi?
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.To get decent advice you really need to explain what you are doing and where it goes wrong.
You can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)They are there for a good reason.
mikitimsit wrote:
hi i have this router all the lights on but he don’t respond to anythingWhich router?
ax6000 is not a reliable guide to model number. Many devices come with an AC or AX tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
Look at the label on the device for the model number. RAX###?
- mikitimsitAspirantmy model is rax120 ax12 -stream
Try a 30-30-30 reset process to see if this will kick it out.
If this fails to fully reset it then you'll need to contact NG support and as about RMA options:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
- mikitimsitAspirantthanks my fraind but i don’t have tag
15 second press of the reset button then release in back does nothing?
- mikitimsitAspiranti try it , not working