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irae90's avatar
irae90
Aspirant
Jul 08, 2020

rax35 keeping droping off and forgetting password

I bought this RAX35 not even a year yet and I am having problem with it droping of the internet and forgetting my password. call and they want to charge me for support, when i still have hardware warranty. this is crazy.

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 10, 2020

    Hi irae90,

     

    May you perform a factory reset on the router and run through the setup assistant again. 


    Christian 

    • irae90's avatar
      irae90
      Aspirant
      Jul 16, 2020
      I did what was recommended, however, I am having the same problem. I personally think this product is defective and it is not even a year yet since I bought it. I wouldn’t recommend netgear to anyone. The customer service is terrible. They are telling me they know what is wrong and they can fix it, but want me to set up service contract.