ORBI LTE LBR20 won’t connect to SMARTY sim

[NotsoSMARTY]

My ORBI LBR20 has been working well with an existing SMARTY sim. I have tried to change to a new sim on a different plan but on installation ORBI says SIM not present or rejected. Old SIM still works when swap it back, new sim works in my huawei router, I’ve reset the ORBI to factory settings twice and made sure firmaware updated. I’ve changed APN to that provided by SMARTY and changed PDP to PDP-IPv4v6. SMARTY online support being pretty useless! Help please!!

[michaelkenward]

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@NotsoSMARTY wrote:
My ORBI LBR20 has been working well with an existing SMARTY sim.

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While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi (4G / LTE / 5G) - NETGEAR Communities

Those things are very different from the standard Netgear routers covered in this section.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[NotsoSMARTY]

Thank you. When posting the original message I only had three options none of which included the ORBI so thanks with your help changing over to the appropriate community page.

[michaelkenward]

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@NotsoSMARTY wrote:
When posting the original message I only had three options none of which included the ORBI ....

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This place is a mess.

A good place to start with any question is here:

Search - NETGEAR Communities – LBR20